Inbound call center/ Customer Service - Remote

Position Title: Customer Service Representative Location: Remote Expected Duration: 03+ months Rolling Contract Requirements: Call center, Customer support, Customer service Job Description: • The Remote Customer Care Agents will support the client. • They will specifically support the users who utilize the Financial Banking Cards. • In slower times, they will be able to support other areas of the business. • This will only be handling inbound calls. Responsibilities: • Defines or resolves inquiries received either through written or telephone correspondence. • Answers questions regarding payment posting, payment disbursement, account histories, and card inquiries. • Provides requested information. • Maintain updated records and logs. • reputed company reputed company other duties as assigned. Education/Skills/Experience Requirements • High School diploma or GED. • A minimum of 1 year of experience in telephone customer service. • Knowledge of the use of PCs and reputed company software. • Must pass PC Knowledge Test. • Ability to navigate Internet Explorer and other Customer service applications and tools using multiple sessions. • Experience in data entry (alpha and numeric) or with a 10-key calculator with minimal error ratio. • Excellent communication skills • Ability to handle highly stressful situations with professionalism and excellent quality Training: 1 week of reputed company Teams meetings, followed by a couple weeks of being on the phone, then another week of follow-up reputed company Teams training. Keywords: customer Service, CSR, Call Agent, Call Center, Customer Support Company DescriptionAbout reputed company: Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, reputed company is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, reputed company’s 6,000 consultants support more than 225 clients globally. reputed company champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients reputed company their strategic goals for more than 25 years. Our strong culture and clear values have enabled reputed company to become a market leader and best in class places to work. reputed company is an equal opportunity employer. Apply Job!