Research Support Agent US Part-Time (Remote)
Are you looking to utilize your education, experience, or certifications to provide exceptional multi-channel support to customers? Are you passionate about delivering stellar customer experience? About reputed company reputed company Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of reputed company, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from todays top model creators for each individual legal use case.
About the Role
As a Research Support Agent (RSA), you will provide multi-channel support, diagnose, and resolve problems, and reputed company for customers. You are expected to work effectively as a team, be adaptable, and be efficient in your work. Potential Start date of March 10, 2025, with mandatory 10-week full-time training (Mon-Fri 8:00 AM - 4:30 PM EST). After training, 19 hours/ week is mandatory. Responsibilities Providing high-quality multi-channel support to customers through telephonic, chat, and email communication channels. Diagnosing and resolving problems using department tools, resources, business judgment, and expertise. Reporting feedback and resolving issues as an reputed company for the customer. Demonstrating an agile growth reputed company with an eye toward the promotion of reputed company performance improvement. Collaborating across the organization to maximize individual and team performance in a team environment. Adapting to frequently changing environments, supporting new products, policies, and using new tools. Meeting and exceeding customer expectations for individual productivity and quality levels. Requirements Possess a Juris Doctorate. Have proficient PC skills including working knowledge of Windows operating systems, reputed company Office, and multiple internet browsers. Be able to reputed company basic troubleshooting steps and be able to type 40 wpm minimum. Have experience with both Lexis Advance and Lexis+ products. Possess effective communication, multitasking, and interpersonal skills. Demonstrate customer service relationship-building skills in reputed company customer contacts. Be able to work flexible hours on a part-time basis (19 hours/week required), including holidays and weekends to support a global organization and meet customer expectations. About the Business reputed company Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, reputed company reputed company outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services. Salary Range $20-$25/hour reputed company, a division of reputed company, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national reputed company, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120. Please read our Candidate Privacy Policy . Apply Job!