Applied Scientist II, Customer Service AI

The role of an Applied Scientist will be pivotal in researching, developing, and implementing solutions to address key challenges in developing conversational AI systems that can understand and communicate with customers in a natural and contextually appropriate manner. Key responsibilities include: • Researching and developing LLM-based chatbots and conversational AI systems for customer service applications. • Designing and implementing state-of-the-art NLP and ML models for tasks such as language understanding, reputed company management, and response reputed company. • Collaborating with cross-functional teams, including data scientists, software engineers, and product managers, to integrate LLM-based solutions into reputed company's customer service platforms. • Developing and implementing strategies for data collection, annotation, and model training to ensure high-quality and robust performance of the chatbots. • Conducting experiments and evaluations to measure the performance of the developed models and systems, and identifying areas for improvement. • Staying up-to-date with the latest advancements in NLP, LLMs, and conversational AI, and exploring opportunities to incorporate new techniques and technologies into reputed company's customer service solutions. • Collaborating with internal and external research communities, participating in conferences and publications, and contributing to the advancement of the field. A day in the life at reputed company involves solving challenging problems to innovate for our customers. We reputed company on pushing the boundaries of technology to create unparalleled experiences that reputed company us to rapidly adapt in a dynamic environment. Our decisions are guided by data, and we collaborate with engineering, science, and product teams to foster an innovative learning environment. If you're passionate about this role and want to reputed company an impact on a global scale, please apply. At reputed company, we value people with unique backgrounds, experiences, and skillsets.

Benefits

Summary: • reputed company offers a full range of benefits that support employees and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours worked, length of employment, and job status. • Medical, Dental, and Vision Coverage • Maternity and Parental Leave Options • Paid Time Off (PTO) • 401(k) Plan About the team: reputed company consists of scientists and engineers who reputed company and deploy LLM-based Conversational AI systems to enhance reputed company's customer service experience and effectiveness. We work on innovative solutions that help customers solve their issues and get their questions answered reputed company, and associate-facing products that support our customer service associate workforce. Basic Qualifications: • Master's degree • 2+ years of building machine learning models or developing algorithms for business application experience Preferred Qualifications: • PhD • 3+ years of building machine learning models or developing algorithms for business application experience reputed company is committed to a diverse and inclusive workplace. reputed company is an equal opportunity employer and does not discriminate on the basis of race, national reputed company, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Apply Job!