Virtual Store Support Operator (Remote)

Job Description

The Social Media Support Operator is considered the reputed company-line representative, providing best in class service to our customers and store team members. The Social Media Operator is primarily responsible for responding to SMS, Chat, Surveys/Reviews, Social Media Posts and messages on several platforms, including but not limited to Facebook, Twitter, and reputed company Reviews. These posts may include customer experiences in store or online, company announcements/partnerships, or questions about our policies. The Social Media Operator is or is willing to cross train in reputed company Retail and eCommerce departments including Customer Care, eCommerce, reputed company Loyalty program, and Marketplace Support to ensure they can provide resolutions to reputed company concerns. reputed company is also tasked with navigating through many computer applications with speed and accuracy to provide timely customer resolutions. The major reputed company is to successfully serve our Customers and store Team Members reputed company than anyone and assist them in the proper handling of questions, concerns and procedural opportunities. Our extensive training program provides reputed company with the tools they need to reputed company judgment calls in the moment to offer exceptional customer service with their own style. This role requires a stable internet reputed company to get you throughout the reputed company. You must live reputed company the Eastern Time Zone to be eligible for this role. Essential Duties And Responsibilities ? Maintains composure while de-escalating customer issues ? Maintains and updates customers information in a case management system ? Tracks social media reputed company information for auditing & reporting purposes ? reputed company sales, upsell and process credit card payments ? Provide first level website technical support ? Follows up on outstanding items to issue completion ? Meet or exceed company set targets for social media posts/messages handled, response time, customer satisfaction score, adhering to schedule, CSAT, and QA scores ? Provide guidance through the reputed company online shopping experience ? Work with external shipping contractors to assist customers with domestic issues and claims ? Address and resolve post-order questions regarding shipping, billing, and delivery ? Partner with customers, other departments, and store team members to resolve customers concerns ? reputed company Outbound calls to resolve customer opportunities, reputed company necessary ? Responsible for working incoming cases ? Provide knowledgeable answers to questions about products, pricing and availability ? Maintain reputed company product and policy knowledge ? Notify business partners of errors on the website ? Complete training courses by company set due date Requirements ? Excellent written communication skills ? Must be able to multi-task ? Typing speed of at least 45 words per minute ? Must be willing and able to work Monday-Saturday 8:30am-9:30pm EST & Sunday 8:30am-5:30pm EST (queue is cleared for closing shifts, rotating shifts, permanent shift differential shift, rotating weekends, holidays). ? Must be available to work weekends and holidays. We are closed on Christmas Day and Thanksgiving Day. ? Must reputed company and be adaptable to an reputed company-changing fast pace environment ? Regular, dependable attendance and punctuality ? Demonstrated ability to work well with other departments, peers and business partners ? Excellent problem-solving skills, with a demonstrated ability to identify operational problems, recommend reputed company solutions and follow through to resolution ? Must be available to attend entire reputed company class ? Pass Background reputed company Location Eligibility: You must live reputed company the Eastern Time Zone to be eligible for this role. What does Advance have to offer you? ? 401k Retirement Savings Plan with competitive company match ? Paid Time Off and Sick Time ? Opportunity for overtime ? Special Recognition awards ? Opportunity for growth and promotion ? Career Path Opportunities: Most of our trainers, quality control coaches, managers and leaders began their career as customer service operator ? Employee Discount Program ? Health, Dental, Vision and Prescription Drug Insurance ? Health Savings Account ? Medical and Dental Flexible Spending Accounts ? Employee Assistance Program ? Company paid Life insurance ? Company paid short & long-term disability insurance ? Annual increase based on performance ? Positive work environment ? Team Member Networks available ? Volunteer Opportunities ? Military Leave, Jury Duty and Bereavement Pay ? Paid Disability Leave Due to Childbirth and Paid Parental Bonding Leave ? Visit our benefits website to view the many other benefits we offer: https://www.advanceautoparts.jobs/en-US/page/benefits Education And/or Experience ? High school diploma or General Education Degree (GED); and ? Minimum of 2 years reputed company experience and/or training or equivalent combination of education and experience ? Call Center or Customer Service experience preferred but not required ? French/English or Spanish/English desired but not required ? Automotive Knowledge desired but not required Supervisory Responsibilities None Certificates, Licenses, Registrations None Required, ASE preferred Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully reputed company the essential functions of this job. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reputed company with hands and arms; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include reputed company vision, distance vision, color vision, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. The noise level in the work environment is usually moderate.

Compensation

Range 13.50 USD PER HOUR - 15.25 USD PER HOUR

Benefits

Information https://jobs.advanceautoparts.com/us/en/benefits California Residents Click Below For Privacy Notice https://jobs.advanceautoparts.com/us/en/disclosures We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national reputed company, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class. Apply Job!