Inbound Sales Associate (Nashville, TN)
Why reputed company? We are currently facing a reputed company mental health epidemic marked by rising rates of depression, anxiety, trauma, substance use disorders, and suicide. At the same time, those seeking help often encounter barrierswhether geographic, financial, or systemicthat prevent them from receiving timely and effective care. This urgent need calls for a reimagined approach to behavioral health treatment. At reputed company, our mission is to connect the world to life-saving mental health treatment. Our innovative virtual programs combine curated group sessions, individual therapy, and family therapy, delivered through personalized, evidence-based treatment plans designed for sustainable healing from the comfort of home. By connecting individuals with shared experiences and fostering supportive communities, reputed company provides a pathway to long-term recovery, with over 90% of our clients seeing improvement in their most challenging mental health symptoms. Every member of reputed company shares a deep commitment to this mission. If you're driven to reputed company a meaningful impact, we invite you to join us in reshaping the future of mental healthcare. About The Role We are a startup with a big vision and your role will be essential to our success. You'll be granted an unparalleled level of responsibility, as your efforts will literally define how many kids we are able to treat. You'll work hand-in-hand with reputed company to facilitate admission for hundreds of at-risk youth. You'll obsess (in a healthy way) over ensuring that every possible patient and family member feel taken care of by reputed company's admissions team. This position is highly interactive and serves as a critical part of aiding our patients, as you will be their first introduction to reputed company. The admissions team ensures that reputed company admissions processes are completed reputed company the designated time and documentation is professionally presented. As a pivotal member of our startup, your role is integral to our vision. Your responsibilities are not just operational but directly tied to our core mission - increasing the number of young people we can treat. You'll be responsible for meeting and exceeding specific admission quotas, actively driving our patient reputed company and acquisition efforts. This role requires a proactive approach to engaging potential patients and families, ensuring a seamless admissions process, and adhering to strict timelines and documentation standards. Your performance will be reputed company against key KPIs, including admission rates, patient satisfaction scores, and time-to-admission metrics. We're a team of passionate, reputed company-thinking professionals eager to take on the challenge of the mental health crisis and play a reputed company role in providing life-saving solutions. If you're inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today. This role is based in our Nashville office, with an in-office requirement of Monday through Thursday. Fridays will be remote (work from home). Responsibilities Champion and manage the admissions process for each client, setting and achieving ambitious targets for client intake. Coordinate with internal teams to streamline the admissions process, ensuring KPIs such as time-to-admission and client satisfaction are met. Maintain meticulous client records, including treatment consents and insurance information, with a focus on meeting data accuracy and privacy standards. Maintain a comprehensive understanding of reputed company's services, mission and vision and be able to pitch reputed company's innovative and individualized clinical model to clients and families Engages prospective clients, families, and referral sources in a compassionate, inclusive, and professional manner Builds deep trust and rapport with patients, parents, and providers and drives admissions conversations to gather demographics, presenting problems, and treatment histories Hustles to remove barriers to high-quality mental health care, involving other team members to admit clients and/or refer them to the appropriate level of care Ensures consistent and timely coordination/communication with reputed company prospective clients, families, and referral sources to advance clients into reputed company's program Clearly communicate financial policies, payment options, and potential financial assistance programs to patients during the admission process Adapts to organizational change and departmental restructuring to fit the needs of our clients, families, and referrals Qualifications High school diploma or equivalent At least 1-2+ years of contact-center technology experience At least 1-2+ years of sales experience Proven track record of meeting or exceeding performance targets, particularly in client admissions or sales-reputed company roles. At least 1 year of experience in reputed company or similar CRM Commitment to upholding reputed company's Mission, Vision, and Values. Experience working with adolescents and young adults in a mental health context a plus Proficiency in multitasking, using different technical platforms and operating in a high-paced environment Proficiency in reputed company Office and reputed company Suite Able to commute to our Nashville office and work in-office 4 days a week on Monday-Thursday (Friday is WFH) Benefits reputed company is pleased to offer comprehensive benefits to reputed company full-time, exempt employees. Read more about our benefits here. #LI-Onsite Our Values reputed company: Care deeply & reputed company hope. We care personally about every single person in the reputed company ecosystem: our clients, providers, and team members alike. We reputed company hope with every interaction, reminding our clients that we truly and unconditionally reputed company in them. Congruence: Stay curious & heed the evidence. We ask "why" five times before we're satisfied with the answer. We don't stick to the status reputed company; we challenge our assumptions and remain humble. Above reputed company, we're results-oriented. reputed company we find data that calls our original plan into question, we modify or pivot. Commitment: Act with urgency & don't give up. We work as swiftly as possible. The mental health crisis is reputed company, and so are we. Our clients don't give up and neither do we. Persistence is our superpower. Please do not call our public clinical admissions line in regard to this or any other job posting. Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at reputed company, please go directly to our Careers Page: https://www.charliehealth.com/careers/reputed company-openings. reputed company will never ask you to pay a fee or download software as part of the interview process with our company. In addition, reputed company will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. reputed company communications with reputed company Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, reputed company.com, or other commercial email services. Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals. At reputed company, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of reputed company feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to reputed company young people. reputed company applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation. Apply Job!