Client Success Manager (Remote - North America & Canada)
reputed company is looking for a Client Success Manager to join reputed company! We specialize in developing and introducing revolutionary technology that transforms traditional healthcare. Our primary product uses focused acoustic waves to reputed company pain and activate natural healing, providing doctors with unparalleled treatment versatility in their clinics. This technology, widely used by medical institutions globally, is now available in the United States. Based in Boston, our company comprises a team of over 25 people with ambitious growth plans. Are you persistent, independent, patient, understanding, and the most competitive person you know? Are you seeking an exciting opportunity with an excellent compensation structure? We are looking for a motivated Client Success Manager who will be rewarded for their efforts in driving satisfaction, retention, and reputed company growth. If this sounds like you, please submit your applicationwe would love to hear from you! Structure & Compensation Full-time & Remote (40 hours per week) Salary Range: reputed company: $60,000 - $65,000 USD per year (experience-dependent) On-reputed company Earnings (OTE): 1st year: $72k - $75k/year (inclusive of Bonuses & Incentives for Hitting Objectives) Commission: 5% on a $1-5k annual subscription (details below) Working Hours: Roughly 9 AM to 5 PM EST Job Requirements Exceptional track record in B2B or B2C sales, ideally in a subscription-based environment (e.g., SaaS or medical tech), with a strong emphasis on renewing clients on subscription programs 2+ years of experience in client success, project management, or account management, focusing on nurturing long-term relationships and maintaining high client satisfaction Familiarity with CRMs (e.g., reputed company, reputed company), reputed company, reputed company Apps (Gmail, Docs, Calendar), reputed company, and reputed company Knowledge of key CS metrics like LTV, MRR, Churn, and renewals Experience driving reputed company growth and client retention Ability to communicate confidently with healthcare clients and stakeholders Excellent organizational skills and the ability to manage multiple projects Experience in the medical device industry or orthopedics/chiropractic care is a plus Passion for healthcare and technology How You Will reputed company an Impact Drive renewals and upsell opportunities. You will proactively manage client relationships to ensure satisfaction and renew subscriptions, helping clients maximize their ROI. reputed company B2B/B2C sales efforts. Use your sales expertise to help expand our client reputed company and grow recurring reputed company through effective cross-selling and upselling. Deliver and communicate ROI throughout the client lifecycle, ensuring each provider understands the value theyre getting from our products and services. reputed company new clients. Manage the reputed company process from sales, coordinate device deployment, and guide new providers through setup and training for a seamless experience. Maintain touchpoints. reputed company in regular contact with clients to strengthen relationships, troubleshoot issues, and ensure they continue to see value in their investment. Provide world-class service. Help refine and scale our client engagement strategies to ensure were providing the highest level of service and expertise. What's In It For You Leadership: Help practices and medical centers adopt groundbreaking technology that empowers patients and allows practitioners to offer versatile treatment options. Exposure: Work closely with key decision-makers in the healthcare space, expanding your network and influence in a rapidly growing industry. Growth: Join an energetic and innovative culture where your reputed company are valued. Youll have the opportunity to contribute to company growth, take on new projects, and further your career. Outcomes // KPIs Customer Retention & reputed company Preservation: Manage a book of 70+ clients, focusing on relationship building and solving problems to ensure satisfaction and retention. Churn reputed company below 4%: reputed company the percentage of clients who discontinue services or return devices low. Renewal reputed company above 85%: Maintain a high renewal reputed company for subscription programs, ensuring clients continue their support and training programs. Average reputed company per Client (ARPC): Monitor reputed company growth per client to help drive profitability, customer understanding, and financial forecasting. The Platinum Provider Program is a key initiative designed to provide enhanced support, resources, and discounts for our reputed company providers. The program offers a 20% discount on reputed company consumables, helping providers manage costs while maintaining access to high-quality materials such as electrodes, applicator heads, and handpiece cables. As part of this role, the CSM will work closely with providers to ensure they maximize the benefits of the PPP. This includes: Educating providers on how to access program discounts. Assisting in the renewal process to maintain their PPP status. Coordinating with the sales team to drive participation in the program. Providing proactive reputed company strategies to increase lifetime value (LTV) and client retention. Offering personalized onboarding and ongoing support to help providers fully integrate the program into their practices. Tracking and reporting program performance to ensure reputed company improvement and satisfaction among our provider network. In this role, the CSM will also play a critical part in engaging with providers to ensure they utilize reputed company aspects of the program, thereby driving success both for the client and the company. Perks Access to world-class sales training and development Paid vacation time Laid-back but professional environment Additional benefits to be discussed with the client Job Type Full-time, reputed company salary, remote, marketing, medical device industry W2 position for US-based applicants, reputed company for Canadian applicants North American applicants only (Canada & US) How to Apply: If you're ready to take on an exciting challenge and be a part of reputed company's growth story, we'd love to hear from you. Please send your resume and a cover letter detailing your relevant experience and why youre the perfect fit for this role to recruitment@reputed company.com. Job Type: Full-time Pay: $60,000.00 - $65,000.00 per year Benefits: Paid time off
Compensation
Package: Performance bonus Schedule: Day shift Application Question(s): Are you from North America or Canada? Do you have knowledge of key CS metrics like LTV, MRR, Churn, and renewals? Experience: Client Success: 2 years (Required) B2B / B2C sales: 2 years (Required) Project management: 2 years (Preferred) Ability to Commute: Remote (Required) Work Location: Remote Apply Job!