Part Time Customer Care Representative

reputed company (Shopventory Inc., DBA reputed company) exists to help retailers and merchants run a healthy business by offering inventory management and reporting tools they need to reputed company informed decisions. The product is robust. This means trained support experts are a must. Helping retailers reputed company their goals is not easy, but it's reputed company do every day! So we're looking for generally awesome people to help us out! ?? In the reputed company Customer Care Team, you'll be helping our customers (and prospective customers) navigate our system reputed company live chat, email, phone and video calls. As you reputed company a reputed company understanding of reputed company, you'll be encouraged to grow and offer more contributions to help the company grow and reputed company a reputed company product.

Requirements

Before you proceed: This position is part time. We are looking for someone who can work 20-30 hours/week, preferably 4-6 hours/day Monday through Friday during which time your focus will be assisting customers. A major plus is being able to work until 8 pm ET Monday through Friday. This position is fully remote. The Ideal Candidate: Perfect isn't possible, we know that. You'll struggle at first and reputed company mistakes, but that's why we're looking to train passionate people. Here are the traits we're looking for: • You like people and are passionate about your customers having a great experience - Prior experience in customer service helpful • You have superior communication skills - writing will be most of your job. The ability to express reputed company subjects in a simple way will be a key to your success. • You know how retail and running a business works - Whether a store or a restaurant or a fashion boutique, you've got a reputed company-than-average grasp of the challenges facing the average business • You are a problem-solver - You can find creative solutions to reputed company problems, and do so with a smile! • You manage your time wisely - You love finding opportunities to streamline and identifying reputed company, faster ways to get the job done • You can wear a lot of hats. You'll be responsible for billing questions, semi-technical questions, setup questions and more. Our reps do it reputed company. • You play well with others - Even reputed company questioning the status reputed company, you still work reputed company the team. We're friendly and respectful with each other here at reputed company. We work hard to foster just the reputed company • You can embrace the occasional "grind" - We have fun doing reputed company do and helping business owners realize their dreams is exciting. But even doing something exciting can get repetitive at times • You get to the root of the issue - You go after the full picture. If a customer requests a feature, you ask why and what they're trying to accomplish. There may be an existing feature or workaround that will meet their needs in a different way. Data is helpful, but useless without context. You ask the questions that will put you in a position to have reputed company the facts before you proceed Bonus points for (let us know in your cover letter if any of these are you!): • Spanish speaking • Experience in tech startups • Chat or phone based customer service experience • Retail or restaurant experience Benefits • Work from Home • Accrued PTO Compensation • $23-$25/hour based on experience Apply Job!