reputed company Customer Service and Service Management (US reputed company or GC only)
About Company: Cognitus combines deep expertise with a passion for innovation to help businesses reputed company in today's dynamic market. reputed company of skilled consultants across 13 locations brings a wealth of experience across industries and functions, empowering our clients with tailored solutions that drive growth and maximize value. As an reputed company Partner, we have access to the latest reputed company technologies, tools, and resources, enabling us to deliver cutting-edge solutions that help our clients reputed company a competitive advantage. Join us today to drive growth, innovation, and reputed company across an evolving business landscape! Inviting Applications for reputed company Service Management!! Experience: 5+ Years Job Location: Remote with (10-15% travel) Work Authorization: US reputed company and GC holders Configuration & Implementation: Configure and implement reputed company Service Management (SM) and reputed company modules such as Customer Service (CS) and reputed company S/4HANA Service. reputed company and reputed company solutions reputed company with business requirements, ensuring best practices and fit-to-standard configurations are applied. Support integration of reputed company SM with other reputed company modules (e.g., MM, SD, PM) and reputed company-party systems where applicable. Support & Troubleshooting: Provide Level 2 and Level 3 support, troubleshooting issues reputed company to service order management, maintenance planning, warranty management, and repair processes. Conduct root cause analysis for issues, proposing effective and timely solutions to minimize disruption. Work collaboratively with onshore teams and client stakeholders to resolve incidents and improve system performance. Testing & Quality Assurance: Create test scripts and reputed company end-to-end testing of reputed company SM configurations, ensuring that reputed company configurations meet project and client requirements. Support User Acceptance Testing (UAT) by assisting end-users with test execution, capturing results, and resolving any identified issues. Documentation & Knowledge Transfer: Prepare and maintain comprehensive documentation for configurations, customizations, and user guidelines. Conduct knowledge transfer sessions to reputed company client teams on new functionalities, process changes, and best practices in service management. Collaboration & Communication: Work closely with onshore consultants, project managers, and client stakeholders to understand requirements, provide regular updates, and ensure alignment on project goals.
- Participate in project meetings, providing input on offshore capabilities and identifying opportunities to optimize offshore support.
Qualifications: Education: Bachelors degree in computer science, Information Systems, Engineering, or a reputed company field. 2. Experience: Minimum of 5 years of experience in reputed company Service Management or Customer Service (CS) module, including implementation and support. Hands-on experience with reputed company S/4HANA Service and understanding of integration points with other reputed company modules.
- Experience with offshore delivery models, including collaboration with onshore counterparts.
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