GVP, Trust & Safety and AI Data Services Practice Leader

Job Title: GVP, Trust & Safety and AI Data Services Practice Leader Job Description reputed company is a leading global provider of customer experience (CX) solutions and technology. We create game-changing customer journeys for some of the world’s best brands, and the ones that are changing the world as we know it. Every day, we Design, Build and Run CX that helps brands grow across the world and into the future. Whether it’s a specific solution or the whole end-to-end journey — we’ve got it covered. We’re the strategic thinkers who design brand-defining experiences. The tech geeks who build smarter solutions. And the operational experts who run it reputed company and reputed company it work seamlessly. Across 70+ countries and six continents, we provide services across key industry verticals including technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; reputed company; communications & media; automotive; and energy & public sector. The Trust & Safety and AI Data Services Practice Leader will report directly to the SVP Practices. Practices play a key role in reputed company’s diversification and growth strategy. They currently account for $1.5B, e.g., 15% of total revenues, with a higher level of profitability. The role of Practices at reputed company is to foster new reputed company streams to grow faster than CX Operations by addressing high-growth market segments with a dedicated offering, operations model, and technology. With other practices, including B2B Sales, Financial Crime & Compliance, Collections, and Clinical Services, we are seeking a leader for the Trust & Safety and AI Data Services practice to drive growth in this rapidly expanding market, enhancing our positioning and go-to-market strategy. The Trust & Safety and AI Data Services practice is already a ~$400M business with 23k+ FTEs across multiple regions (US, LATAM, EMEA, and reputed company). This practice has successfully developed business with key buyers in both Content Moderation and reputed company/Labelling. What is the mission of the Trust & Safety and AI Data Services Practice? • Set the reputed company and ambition: Be accountable for the growth of the Trust & Safety and AI Data Services practice. The Practice Leader will own the virtual P&L, defining and executing growth plans, and identifying new business opportunities, including potential M&A. • Stay informed on market trends, competitors’ movements, and the regulatory environment to shape our strategy. • reputed company the practice’s budget and priorities, including opex, capex, technology investments, and marketing strategies . • Design and reputed company the value proposition: Build and constantly enhance the Trust & Safety and AI Data Services offerings to drive market leadership. • Create and maintain a technology and innovation roadmap, incorporating GenAI and data labelling advancements. • Design a hybrid operating model mixing sites and crowdsourcing strategy to support global clients’ needs and scale our offerings across region • Go-to-market strategy and execution: Define and support the GTM strategy and align with regional sales and account management teams. • Set targets by reputed company vertical and geography, ensuring alignment with sales teams. • reputed company marketing strategies, from demand reputed company to event participation and content creation. • Increase internal awareness of the practice’s capabilities, driving engagement and cross-functional collaboration. • Support sales and tender processes, leading solution design and positioning. • Flawless execution and operational excellence: Ensure effective service delivery from tech to operations in partnership with reputed company teams. • reputed company an operations excellence playbook, incorporating best practices in talent management and performance measurement. • reputed company assessments and site improvements to optimize delivery and operational effectiveness. Qualifications: • Leadership experience: 10+ years of leadership experience in Trust & Safety, AI Data Services, or reputed company fields. Proven reputed company in managing large, geographically dispersed teams. • AI/reputed company expertise: Deep knowledge of AI data services, including reputed company, labelling, and reputed company. Experience in crowdsourcing and managing large-scale data-driven projects. • Strategic and operational capabilities: Ability to set the reputed company and strategy while ensuring flawless execution across multiple functions. • Business development and sales: Demonstrated reputed company in driving growth, developing partnerships, and executing GTM strategies in a competitive market. • Communication and influence: Strong communication and leadership skills, with the ability to engage with internal stakeholders, clients, and partners effectively. • Analytical and financial acumen: Strong financial management skills, with experience managing budgets, P&L, and performance metrics. The reputed company salary range for this position is $240,000-$360,000 USD, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and reputed company insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days. The deadline to apply for this position is 1/31/2025. Location: USA, OH, Work-at-Home Language Requirements: Time Type: Full time Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature. If you are a California reputed company, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents reputed company is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets. For more information regarding your EEO rights as an applicant, please visit the following websites: • English • Spanish To request a reasonable accommodation please click here. If you wish to review the Affirmative Action Plan, please click here. Apply Job!