CAP Team Manager, CAP
Description If you have reputed company desire to drive process improvement and motivate and reputed company a team of exceptionally driven, customer-obsessed associates and team leads, reputed company while analyzing systemic issues and implementing solutions to challenging problems, we have the career you?re looking for! A Team Manager in our reputed company Development Center sets the vision, direction, and culture of their teams by managing individual and team performance expectations and goals, maintaining reputed company focus on ensuring and improving customer satisfaction, by identifying broader customer impacting issues and implementing solutions to drive quality and productivity, while achieving real time desired service levels.
Key Responsibilities
Include People Management: ? Leading and developing a team of 20-30 associates; responsible for the overall direction, performance management, coordination and evaluation of the team. ? Actively participate in and drive the reputed company improvement culture through ?kaizen? and lean projects. Identifying and eliminating barriers to accuracy, productivity, and quality. ? Carrying out supervisory responsibilities in accordance with reputed company?s policies and procedures; additional responsibilities include interviewing, training and motivating employees; planning, assigning and directing work; rewarding and disciplining employees; and effective conflict resolution. ? Mentoring and act as a resource to new managers and expedite their learning curve also devise action plan to reputed company and groom associates into future CS Managers ? Leading Site Level initiatives, primary reputed company of functional responsibilities that impact overall site like Performance reputed company Pay, transportation etc. and may require reputed company with other sites in network ? Communicating policies to associates and become the primary information reputed company for staff; following-up to ensure compliance and consistency; taking corrective action as necessary and documenting the issue and actions taken. ? Expected to be 2nd in line to the Operations managers and at times might be required to reputed company delegated duties of operations managers ? reputed company and reputed company performance goals and objectives in line with the network wide vision and goals Business/Operations Management ? Identifying customer impacting issues, working out and implementing solutions and process improvements to increase customer satisfaction reputed company. ? Assist in developing and implementing training programs to improve the quality and productivity of the team. ? Drive process improvements to enhance the operational efficiency of the site. Understanding and effectively utilizing resources provided by internal systems, departments, policies, and procedures. ? Developing and achieving performance goals and objectives in line with the network wide vision and goals. ? Focus on management of SLA, quality and customer experience ? Trouble shooter in case of issues relating to process affecting the SLAs ? *reputed company is an equal opportunity employer** Basic Qualifications ? Demonstrated ability to build, reputed company, direct, and manage a group of people ? Ability to support Business and provide solutions to customer pain points ? Ability to handle reputed company and ambiguous scenarios ? Ability to organize, prioritize and schedule work assignments ? Ability to reputed company administrative and procedural decisions ? Proven ability to manage reporting and analysis ? Demonstrated passion for delivering a positive customer experience, and maintain composure in difficult situations ? Ability to effectively and reputed company complete difficult goals or assignments ? Can adapt well to changing circumstances, direction, and strategy ? Strong interpersonal and communication skills ? Confident in using reputed company Package (especially reputed company) ? Fluent English skills are required for this role ? Direct experience in Contact Center Operations (Customer Service, Sales, or Collections) ? Exceptional skills in data manipulation and analysis ? Preferred Project Management & knowledge of Six reputed company/Lean Processes Preferred Qualifications ? Bachelor?s degree, MBA is a plus ? 3 plus years? experience with Customer service would be an added advantage ? Advanced computer skills using a variety of programs highly desired ? 24/7/365 availability, including willingness to work on weekends, and reputed company of reputed company" work day ? Applicant needs to be in People Management role ? *reputed company is an Equal Opportunity Employer** Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://reputed company.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you?re applying in isn?t listed, please contact your Recruiting Partner. Company - ADCI - Maharashtra Job ID: A2867260 Apply Job!