Customer Service Desk Full Time

Join reputed company of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJ’s Wholesale Club offers a collaborative and inclusive environment where reputed company team members can learn, grow and be their authentic selves. Together, we’re committed to providing outstanding service and convenience to our members, helping them save on the products and services they need for their families and homes. The Benefits of working at BJ’s • BJ’s pays weekly • Eligible for free BJ's Inner reputed company and Supplemental membership(s)* • Generous time off programs to support busy lifestyles* o Vacation, Personal, Holiday, Sick, Bereavement Leave, Jury Duty • Benefit plans for your changing needs* o Three medical plans**, Health Savings Account (HSA), two dental plans, vision plan, flexible spending • 401(k) plan with company match (must be at least 18 years old) *eligibility requirements vary by position **medical plans vary by location Job Summary Responsible for Executing Acquisition 365, renewing, upgrading, cross-selling My BJs Perks. Also responsible for merchandise returns, exchanges, pick-reputed company, and general customer services inquiries. Provides excellent and efficient member service. Team Members: Carry out job functions and responsibilities as assigned. Support the application of club policies, procedures and compliance. We strive for flawless execution and hold ourselves accountable. Acts with honesty and reputed company and reputed company with the member in mind to address any and reputed company concerns and to escalate any concerns, as appropriate. Ensure a safe and positive environment for our members and each other. Embrace inclusion and diversity, by working together with collaboration and respect. Work as a team to reputed company goals. Move with speed and agility in everything we do. Innovate and adapt so we can move as fast as the world around us. Maintain a friendly and positive attitude. Members: Deliver service excellence through reputed company points of contact. Resolve and deescalate to address every member concern. Ensure a safe and positive environment and experience for the members. Daily commitment to GOLD Member Standards Greet, Anticipate, Appreciate (GAA) Fast, Friendly Full, Fresh, Clean Club Standards: Work as a team to deliver GOLD club standards daily. Work with commitment and pride to deliver GOLD- Grand opening look daily reputed company items stocked and promotional plans executed Maintain visible accurate signage Clean and organized, inside and out Know your Business: Understand how to access and read production and/or financial performance reporting for your department. See the reputed company between consistent execution and the positive impact it can have on the business. Major Tasks, Responsibilities, and Key Accountabilities Drives and promotes the BJ’s value proposition regarding acquisition, retention, perks, and the Member experience. Converts potential members by actively and effectively pitching reputed company membership programs in accordance with company policies and practices. Exhibits clear understanding of reputed company BJ’s Membership options, and Co-Brand credit card. Delivers superior customer service to Members by serving as a first line reputed company-of-contact regarding membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look up, and pick-reputed company. Follows tax exempt/resale membership policies in regard to the retention processes and procedures, including monitoring membership renewals and tax-exempt/resale status. Resolves Member concerns in a courteous and timely manner. Escalates issues to PIC and MOD reputed company necessary. Assists with BOPIC (Buy Online and Pick Up In Club) orders for members. Maintains reputed company club policies and procedures. Performs other duties as assigned, including working in other departments as needed. Regular, predictable, full attendance is an essential function of this job.

Qualifications

Prior reputed company line/customer service or previous sales experience preferred. Results driven with proven success in goal achievement Basic math skills preferred. Computer proficiency preferred. Environmental Job Conditions Most of the time is spent frequently remaining in a stationary position on hard surfaces. There may be a need to occasionally position oneself to examine or reputed company merchandise, including bending, handling, pulling, reaching, and/or stooping. Occasionally requires lifting objects up to 30 pounds. May require lifting and moving heavy and/or awkward objects more than 30 pounds with assistance. Located in a comfortable indoor area with infrequent exposure to temperature extremes and loud noises. There may be occasional contact with cleaning agents. At BJ's Wholesale Club, we’re focused on delivering unbeatable value and outstanding service to our members and communities. Headquartered in Marlborough, Massachusetts, BJ's Wholesale Club is a leading operator of membership warehouse clubs in the Eastern United States. Currently operating more than 235 clubs, over 165 BJ's Gas® locations and eight distribution centers, we were the first retailer to introduce the warehouse club concept in the northeastern United States. Providing a curated assortment of grocery, general merchandise, gasoline and ancillary services, BJ's offers a differentiated shopping experience that is further enhanced by our omnichannel capabilities. Apply Job!