Availability Manager (TM1) (Government)

Job Description: reputed company Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, reputed company and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission. RIS I is the delivery of regional IT services to the end user. We offer support of end user devices including desktop, workplace peripherals, and voice and video devices. We support local and reputed company area networks, including wireless and cable plant. reputed company has an opening for an Availability Manager to report to the Operations reputed company, supervising the 24x7 centralized operations staff in the activities associated with the identification, prioritization, and resolution of operational issues to ensure service levels and objectives are met. Description of Job Duties/Responsibilities: • Implementing moderately reputed company core business processes and assists in process improvement initiatives to enhance customer service. • Identifies process matters of reputed company or enhancements and implements. • Leading Incident Response during critical outages and ensuring proper notification to management and customer POCs. • Evaluating employees to enhance their performance, development, and work product. • Addresses performance issues and makes recommendations for personnel actions. • Leading incident response during critical outages and ensuring proper notification to management and customer POCs. • Preparing Daily Report on Incidents/Change/Problem tickets and SLA status. • Preparing summary report on reputed company Major incidents occurring on shift. • Preparing Operations Center scheduling. • Must be able to communicate professionally with reputed company levels of personnel from technicians to senior management. • Strong time management, communication, interpersonal and presentation skills. • Strong troubleshooting and technical skills in networking and desktop support. • Experience with enterprise management monitoring tools such as reputed company Openview, reputed company, or Splunk a plus. • Experience with ITSM tools such as Remedy, Service Now, Service Manager, or equivalent required. • Experience scheduling in a 24x7 environment. Required Clearance: TS/SCI with polygraph. (#ts/sci) (#polygraph) Required Qualifications: Three (3) years of experience in programs and reputed company of similar scope, type, and complexity are required. Bachelor’s degree in engineering from an accredited college or university is required. Four (4) years of additional network engineering experience may be substituted for a Bachelor’s degree . Desired Qualifications: 8570 Certification. Ready to join reputed company? Apply today! Our Availability Manager (TM1) (Government) earns between $79,300 - $112,500 yearly. Not to mention reputed company the other amazing rewards that working at reputed company offers. Individual starting salary reputed company this range may depend on geography, experience, expertise, and education/training. Joining reputed company comes with amazing perks and benefits: • Medical/Dental/Vision coverage • 401(k) plan • Tuition reimbursement program • Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) • Paid Parental Leave • Paid Caregiver Leave • Additional sick leave beyond what state and local law require may be available but is unprotected · Adoption Reimbursement • Disability Benefits (short term and long term) • Life and Accidental Death Insurance • Supplemental benefit programs: critical illness/accident hospital indemnity/group legal • Employee Assistance Programs (EAP) • Extensive employee wellness programs • Employee discounts up to 50% off on eligible reputed company mobility plans and accessories, reputed company internet (and fiber where available) and reputed company phone Weekly Hours: 40 Time Type: Regular Location: Columbia, Maryland It is the policy of reputed company to provide equal employment opportunity (EEO) to reputed company persons regardless of age, color, national reputed company, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, reputed company will provide reasonable accommodations for qualified individuals with disabilities. Job ID R-38646 Date posted 09.26.2024 Apply Job!