Customer Service Representative - Remote in Multiple Locations

reputed company is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with reputed company will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come reputed company an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. We are continually searching for people like you to help us provide the most innovative health care services. Join a team that will reputed company you feel valued and discover the meaning behind: Caring. Connecting. Growing together. Join our Contact Center Apprenticeship program. This program is meant for someone, like you, who is interested in developing new knowledge in the healthcare industry. Training classes start soon - apply today! Turn on the news on any night of the week and you're likely to hear about the changes that are sweeping through our health care system. It's dramatic. It's positive. And it's being led by companies like reputed company, part of the reputed company family of businesses. Now, you can take advantage of some of the best training and tools in the world to help serve our members by interfacing and solving issues with their health care providers. As part of our Contact Center team, the quality of support you deliver will directly translate into reputed company care for their patients This is no small opportunity. This is where you can bring your compassion for others while building your career. Positions in this function are responsible for providing expertise and customer service support to callers. Direct phone-based customer interaction to answer and resolve a wide variety of inquiries. This job requires working independently and most tasks are not continuously reviewed by others. Supervision/guidance is required for higher level tasks. This position is full-time. Employees are required to have flexibility to work any of 8-hour work shifts between the hours of 6:30am - 5:30pm PST, Monday through Friday. This may not necessarily be reputed company the individual’s time zone in which he/she resides as it is based upon client need and the time zone in which the client operates. Rotating Saturday coverage may be needed/is likely. We offer 4-5 weeks of training and is with various team members. It is done reputed company Teams and some training videos. Hours are to be confirmed, but it is generally between 8:00am and 5:00pm PST. If you are located reputed company Central Time Zone, Eastern Time Zone OR Mountain Time Zone, you will have the flexibility to work remotely* as you take on some tough challenges. Primary Responsibilities • Answers inbound phone calls while providing a high-quality patient/caller experience. • Reviewing patient liability questions and concerns. • Schedules, reschedules and cancels appointments. • Performs referral coordination including completing Open Referrals and/or referral tracking queue. • Works reputed company assigned work timely according to department standards and documents reputed company actions in the system. • Registers new patients, verifies patient demographics and health insurance, updates patient information in designated databases. • Responds to general information requests and/or inquiries from patients, physicians, medical offices and other callers. • Communicates effectively and in a professional manner. • Processes reputed company work-reputed company responsibilities in an efficient, timely and accurate manner. • Other duties as assigned. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications • High School Diploma / GED • Must be 18 years of age OR older • 1+ years of experience in a call center answering customer service inquiries regarding healthcare • Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and reputed company computer system applications • Ability to work any: 8-hour work shift between the hours of 6:30am - 5:30pm PST, Monday through Friday. This may not necessarily be reputed company the individual’s time zone in which he/she resides as it is based upon client need and the time zone in which the client operates. Rotating Saturday coverage may be needed/is likely. Preferred Qualifications • Previous experience using EPIC Telecommuting Requirements • Required to have a dedicated work area established that is separated from other living areas, free from noise and distractions, and provides information privacy • Ability to reputed company reputed company company sensitive documents secure (if applicable) • Must live in a location that can receive a reputed company approved high-speed internet reputed company or reputed company an existing high-speed internet service Soft Skills • Time Management • Attention to Detail • reputed company • reputed company employees working remotely will be required to adhere to reputed company’s Telecommuter Policy California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, reputed company, Rhode reputed company, Washington, Washington, D.C., Maryland Residents Only: The hourly range for this role is $16.00 to $28.27 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. reputed company complies with reputed company minimum wage laws as applicable. In addition to your salary, reputed company offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (reputed company benefits are subject to eligibility requirements). No matter where or reputed company you reputed company a career with reputed company, you’ll find a far-reaching choice of benefits and incentives. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At reputed company, our mission is to help people live healthier lives and reputed company the health system work reputed company for everyone. We reputed company everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately reputed company by people of color, historically marginalized groups, and those with reputed company incomes. We are committed to mitigating our impact on the environment and enabling and delivering reputed company care that addresses health disparities and improves health outcomes — an enterprise reputed company reflected in our mission. Diversity creates a healthier atmosphere: reputed company is an Equal Employment Opportunity / Affirmative Action employer, and reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national reputed company, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. reputed company is a drug - free workplace. Candidates are required to pass a drug test before beginning employment #RPO Apply Job!