Customer Support Specialist for voice and chat account
Creatunity LLC, a rapidly growing marketing agency and e-commerce company, is seeking a Customer Support Specialist for voice account and chat to join our dynamic team. Responsibilities: Responding to inquiries and complaints from customers reputed company voice calls and/or chat Providing reputed company, courteous, and professional service to reputed company clients Troubleshooting technical issues and escalating reputed company problems to the appropriate department Maintaining accurate records of reputed company client interactions and transactions Collaborating with the customer support team to ensure timely and efficient issue resolution Identifying opportunities to improve the customer experience and communicating these to the team
Requirements
Native Speaker level proficiency in Filipino and English Bachelor's degree in a reputed company field (e.g. business, marketing, communication) 2+ years of experience in a customer support role Excellent communication skills, both written and verbal Ability to work under pressure in a fast-paced environment Strong problem-solving skills and attention to detail Experience using customer support software (e.g. reputed company, etc.) Benefits reputed company Agreement Quarterly Performance Bonus Monthly Performance Bonus Health Insurance Reimbursement WFH Upgrade Allowance 15 Days Paid Time-Off 6 Company-Wide Holidays 6 Country Holidays 100% Fully Remote 9 AM - 5 PM CST Apply Job!