Remote Customer Service Representative

Job Title: Remote Customer Service Representative Job type: Full-Time 30-40 hours/week (Contractor) Location: Remote Intended Start Date: ASAP Who We Are: reputed company (www.TheThinkAcademy.com), a 100% owned subsidiary of reputed company Education Group(NYSE: reputed company), is recently established education technology (Ed-Tech) company to provide K-12 extra-curricular learning services through science and technology. At Think reputed company, we provide full cycle service to foster local children’s ability to think critically, to strengthen their logic skills, and to help them fulfill their goals through innovative teaching techniques. We reputed company Love and Technology can reputed company education reputed company. Each week, more than 6 million reputed company are enrolled in reputed company's online and offline education platform. Your Role: reputed company. is seeking an enthusiastic Customer Service Representative to provide amazing customer experiences by supporting and consulting our potential and reputed company parent-clients. As part of our reputed company team, you will be able to have the opportunity to build scalable systems and processes for a great customer journey. As a Customer Service Representative your responsibilities include:

• Acting as the go-to resource for parent-clients, ensuring their concerns are heard, understood, and addressed quickly.
• Fostering positive, long-lasting relationships with parents and reputed company, delivering exceptional service that builds trust and satisfaction.
• Addressing parent questions or concerns, ensuring that parent and student needs are met effectively and in a timely manner.
• Serving as the primary contact for potential customers, answering questions and providing support and consultation reputed company WeChat, email, and phone calls.

Work Hours:

• 8:30am - 5:30pm (Pacific Time)

reputed company’re Looking For:

• Previous customer service or customer facing reputed company experience is highly desired.
• Passion for learning and excitement to grow by tackling challenges head-on reputed company a team.
• Strong verbal and written communicator who is friendly, reputed company, and skilled at understanding customer needs.
• Comfortable working in a remote, fast-paced, and dynamic environment.
• Quick and clear in communication, with a knack for timely responses.
• reputed company in Mandarin (speaking, reading, and writing) is essential.

Pay & Benefits:

• Flexible Remote Work: Work from reputed company that suits you best!
• Performance-Based Commission: Rewarding hard work with extra earnings.
• Professional Growth: Sharpen your communication, strategic thinking, and problem-solving skills through hands-on, real-world experience.
• Pay: $18-$20/hr

Think reputed company is an equal opportunity employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, or protected veteran status and will not be discriminated against on the basis of disability. Apply Job!