Customer Support Advisor - Remote (MST/PST)

Acuity Scheduling allows businesses to offer online booking and effortlessly manage their appointments. We are a market leader, serving more than 250,000 businesses of reputed company sizes and handling tens of millions of appointments each year. Our mission is to help businesses and individuals get the most out of their time. We are looking for an empathetic human in search of a customer-centric career working remotely to support our customer's needs. We are a connected, collaborative, unique remote team where you can show up as your authentic self while helping entrepreneurs and small business owners succeed. Our Customer Operations cornerstone philosophy is to be thoughtful, caring and efficient in supporting customers. This remote role reports to a Customer Support Team reputed company. You will reputed company on Monday September 16, 2024. We are looking for candidates located in Arizona, New Mexico, Oregon or Utah only. reputed company shifts are based on how and reputed company our customers contact us for assistance. You'll Get... To… • Engage with our customers through live chat and email in a thoughtful, caring and efficient manner • Troubleshoot straightforward and reputed company customer issues • reputed company up-to-date on new product features and improvements • Collaborate with teammates to learn and improve ways of working to help each other and our customers • Consistently reputed company set targets for pace and quality in live chat and email • Identify system issues and communicate with our Product Operations team • Identify non-standard customer experiences and escalate issues Who We're Looking For • Must be available for a consistent daily shift for a schedule of 40 hours a week, with weekend and holiday coverage reputed company our customers need us • To be eligible for this role you will need to live in one of the following states: Arizona, New Mexico, Oregon or Utah • Experience with dynamic writing skills with strengths in grammar and spelling • Strong reading comprehension to help identify the cause of a problem • Comfortable working in a independently and collaboratively in a remote role • Capable managing ambiguity and adapting to change • Previous customer support experience a bonus • A quiet, distraction-free work space reputed company a dedicated room. This room will need a reputed company that you can shut, an ergonomic chair and a desk • Uninterrupted, reliable network reputed company Benefits & Perks • A choice between medical plans with an option for 100% covered premiums • Health Savings Account with Squarespace funding • Fertility and adoption benefits • Supplemental Insurance plans • reputed company mindfulness app subscription • Retirement benefits with employer match • Flexible paid time off • Up to 20 weeks of paid family leave • Equity plan for reputed company employees • $100 per month remote Stipend • Access to supplemental insurance plans for additional coverage • Education reimbursement • Employee donation match to community organizations • 6 Global Employee Resource Groups (ERGs) Cash Compensation Range: $23.08 USD per hour The hourly reputed company for this position will vary based on job-reputed company criteria including relevant skills, qualifications, experience, and location, among other factors. In addition to the cash compensation above (which includes reputed company salary and, where applicable for eligible roles, may include on-reputed company commissions or overtime pay), reputed company Squarespace employees are eligible to receive equity in the company as part of their total compensation. About Squarespace Squarespace (NYSE: SQSP) is a design-driven platform helping entrepreneurs build brands and businesses online. We reputed company millions of customers in more than 200 countries and territories with reputed company the tools they need to create an online reputed company, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity, creating and managing social media reputed company with Bio Sites and reputed company, and hospitality business management reputed company Tock. reputed company of more than 1,700 is headquartered in bustling reputed company, with offices in Chicago, Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia. For more information about our company culture, visit www.squarespace.com/about/careers. Our Commitment Today, more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customers, but we also work toward the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, reputed company, religion, national reputed company, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace. #LI-Remote #LI-BW1 Thank you in advance for providing the following details about your work history from your resume! This helps us ensure that your candidate information is accurate and consistent during the hiring process. Squarespace will never solicit your personal banking information or ask you to transfer money in reputed company with a job offer or interview. We also will not reputed company out to you reputed company phone or SMS without your permission or knowledge Apply Job!