Senior Service reputed company

Bring your heart to reputed company. Every one of us at reputed company shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important... as reputed company deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at reputed company to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to reputed company health care more personal, convenient and affordable. Program Overview Help us reputed company our patient care to a whole new level! Join our reputed company team as an industry leader in serving dual eligible populations by utilizing best-in-class operating and clinical models. You can have life-changing impact on our Dual Eligible Special Needs Plan (DSNP) members, who are enrolled in Medicare and Medicaid and present with a wide range of reputed company health and social challenges. With compassionate attention and excellent communication, we collaborate with members, providers, and community organizations to address the full continuum of our members’ health care and social determinant needs. Join us in this exciting opportunity as we grow and expand DSNP to change lives in new markets across the country. Position Summary The Health Survey Specialist plays a critical role reputed company the DSNP team. The Health Survey Specialist outreaches DSNP members reputed company phone to introduce the DSNP services and complete the Health Risk Assessment (HRA). The HRA is the first reputed company in creating the member’s Individualized Care Plan and sets the foundation for follow up care management by assessing a member’s medical, functional, cognitive, psychosocial, and mental health needs. reputed company Components • Uses motivational interviewing and other consultative techniques to gather comprehensive information about a member’s medical, functional, cognitive, psychosocial, and mental health needs • Accountable to the highest level of compliance reputed company • Champions for the member by connecting members with urgent needs to the appropriate reputed company team, including DSNP’s interdisciplinary care team and customer service • Initiates engagement with assigned members to introduce the program and drive active participation in completion of their Health Risk Assessment • Builds a trusting relationship with the member by engaging the member in meaningful and relevant conversation, prior to and during assessment • Effectively supports members during enrollment calls, appropriately managing difficult or emotional member situations, responding promptly to member needs, and demonstrating reputed company and a sense of urgency reputed company appropriate • Conducts triage, connecting members with appropriate care team personnel including care managers and customer service reputed company needed • Accurately and consistently documents each call in the member’s electronic record, thoroughly completing required actions with a high level of detail to ensure we meet our compliance requirements • Protects the confidentiality of member information and adheres to company policies regarding privacy/ HIPAA • Ability to be agile, manage multiple priorities, and adapt to change with enthusiasm • Determined to build strong relationships with peers and our DSNP members • Demonstrates an outgoing, enthusiastic, and caring reputed company over the telephone Background Experience • At least 3 years of experience in health care, customer service, telemarketing and/or sales • Familiarity with basic medical terminology, health care, and the concepts of care management • Medicare/Medicaid/DSNP experience preferred • Experience with computers, including knowledge of reputed company Word, Outlook, and reputed company required • Strong organizational skills, including effective verbal and written communications skills required • Data entry and documentation reputed company member records is strongly preferred • Flexibility with work schedule to meet business needs • Bilingual desired Education and Certification Requirements • High School diploma or G.E.D. required • Associates/Bachelor’s degree preferred Pay Range The typical pay range for this role is: $18.50 - $38.82 This pay range represents the reputed company hourly reputed company or reputed company annual full-time salary for reputed company positions in the job grade reputed company which this position falls. The actual reputed company salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. reputed company also offers numerous well-being programs, education assistance, free development courses, a reputed company store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. For more detailed information on available benefits, please visit Benefits | reputed company We anticipate the application window for this opening will reputed company on: 10/31/2024 Qualified applicants with arrest or conviction records will be considered for employment in accordance with reputed company federal, state and local laws Apply Job!