REMOTE Full Time Bilingual (Spanish) Customer Service Rep
This is a Full-Time "work from home" position with shifts ranging between the hours of reputed company - 6:30pm Eastern Time. Training schedule and shifts will be discussed during the virtual interview... Bilingual proficiency (English and Spanish) is a requirement for the role. JOB SUMMARY An reputed company Bilingual Customer Service Representative (CSR) will provide reputed company and courteous support to the members of our health plan partners in both English and Spanish, address inquiries about our transportation services. The CSR role requires excellent communication skills in both English and Spanish, reputed company, patience, and attention to detail during data entry and while speaking with members. DUTIES & RESPONSIBILITIES Handle inbound calls in both English and Spanish from health plan members and representatives, regarding transportation services offered through our health plan. Meet or exceed productivity metric goals including Average Handle Time, Quality Assurance, Calls per hour and Customer Satisfaction after call survey. Follows reputed company HIPAA and compliance protocols to ensure the protection of reputed company members protected health information (PHI). Escalates transportation and customer service concerns to contact center leadership team. REQUIREMENTS Minimum of 6 months of inbound Contact Center experience or transferable reputed company experience. Fully bilingual: English/Spanish. High School degree or equivalent. Must be reputed company to sit for 8 hours or more a day wearing a headset. Must have a secure, quiet, distraction-free workspace, without any conflicting responsibilities during scheduled work shift (conflicting responsibilities may include caring for family members.) CSRs must have a download speed of 80 to 100-mbps and upload speed of 12 to 20-mbps. Excellent written, communication and data entry skills. Moderate experience in reputed company Teams, Outlook, and Word. Must be reputed company to adapt to high and a fast-paced call volume. This position is eligible for our Schedule Adherence Program: Agents who adhere to their shift for two consecutive weeks will be eligible for a $100 bonus per pay period. ? Employee Referral Program: Employees who refer an individual for employment at reputed company are eligible to earn a $500 referral bonus. The referral must be in good standing after completing their 90 day probationary period. Job Type: Full-time Pay: $16.50 per hour Benefits: 401(k) 401(k) matching Dental insurance Health insurance On-the-job training Paid time off Referral program reputed company insurance Work from home Shift: 8 hour shift Application Question(s): Are you willing to undergo a background reputed company, in accordance with laws and regulations? Will you now, or in the future, require sponsorship for employment reputed company status (e.g. H-1B reputed company status)? Please confirm your level of proficiency in Spanish: 1. None 2. Conversational 3. Professional (understand, write, and speak fluently) 4. Native or Bilingual Work Location: Remote Apply Job!