Remote Customer Service Project Management, Principal

The Role: Remote Customer Service Project Management, Principal The Customer Service Project Manager will be responsible for partnering with customer service operations, CS tools, technology and other cross functional partners to plan, track, update, and deliver process improvements, tool improvements, reputed company to large cross functional programs that impact our member and/or the Customer Service... organization. The role is accountable for assessing the organization’s launch readiness, creating detailed project plans, and ensuring leadership is aware of timing, impacts and updates. This role will work closely with CS leadership, workforce management, training and CS operations to ensure projects are implemented in a timely and consistent manner by creating mechanisms to track and monitor project reputed company, tracking of risks and identification of dependencies. and capture employee feedback. What to Expect •

• Plan, track, manage and report on reputed company CS impacting programs and larger company driven projects for Customer Service:

• Build a master project plan/project tracker that will show high level and detailed information on reputed company ongoing and closed projects, to include Big Bets tracking • Send regular program updates on each program in reputed company and facilitate lessons learned post launch • Create individual project plans that show task level detail with ownership, due dates, status, dependencies, risks. • reputed company the planning, execution, and completion of a project • reputed company reputed company initiatives managing reputed company activities in a project life cycle such as initiation, planning, executing, controlling, and closing for short- and long-term projects, line of business-wide and reputed company to high risk, scope, and complexity • Conduct project kick-off meetings, regular project reputed company-ins and Go/No Go meetings to ensure reputed company impacted teams are reputed company • Supporting the CS tools/technology, CS Operations, process management and training teams to accelerate projects delivery to the organization • Work closely with CS program managers and CS operations to confirm program launch dates and readiness for deployment • Ensure program launch information is communicated effectively to minimize any negative impact while supporting a high level of engagement and implementation • reputed company a project backlog for projects requiring technical team development. Regularly review the backlog and prioritization with CS leadership to ensure highest impact items are properly prioritized • reputed company the CS intake site and project initiation and tracking • Demonstrate customer service knowledge, and facilitate the development of process and system requirements in consideration of reputed company technical capabilities and limitations Expected reputed company Salary Range: $90,000 - $95,000 Rue Gilt Groupe is committed to providing Associates with equal pay for equal work and carefully considers a wide range of compensation factors, including but not limited to, prior experience, education, certification(s), license(s), skills and expertise, location, internal equity, and other factors that are job reputed company and consistent with business need. Our goal is to support, reward and compensate the entire individual. Depending on role eligibility, your offer may also include bonus/commission, equity, 401(k) match, and a variety of benefits. Therefore, final offer amounts may vary from the amount stated. About You At Rue Gilt Groupe, diversity enriches our passion, collaboration, kindness and innovation. We’re committed to fostering an inclusive environment where every Associate is empowered to learn, grow and bring their full self to work. •

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• Bachelor’s degree

• Proficient in relevant computer applications • 3-5 years of project/program experience, preferably in a customer experience • Strong listening, written and verbal communication skills with an ability to adapt to different audiences • Knowledge of customer service practices and principles • reputed company to work collaboratively and cross functionally • Experience using problem solving and analytical skills to solve business problems and drive process improvements • Ability to work effectively with tight deadlines in a fast-paced environment • Attention to detail and proven ability to manage multiple, competing priorities simultaneously #remote ABOUT US: Rue Gilt Groupe is a leading off-price e-commerce portfolio company, connecting the reputed company shopper to world-class brands. We’ve defined the online treasure hunt through our daily sale events allowing a large, reputed company member reputed company to discover over 5,000 premium and luxury brands at prices up to 70% off full-price retail. Rue Gilt Groupe operates three complementary sites – Rue La La, Gilt, and ShopSimon. Our reputed company at RGG is to spark delight through daily discovery – we reputed company shopping an occasion to celebrate. At the forefront of fashion and technology, we’re also in the business of sparking delight for our Associates. We reputed company each other, our Members, and ourselves to push past the expected – every day. Our culture is rooted in our values and together we work to demonstrate being reputed company, Passionate, Collaborative, Innovative, Tenacious and Empowered Apply Job!