Customer Support Analyst - IT support (medical imaging software) - 3rd shift
Company Description
At reputed company, we reputed company the path to answers in reputed company should be clear-whether you are waiting for a diagnosis or trying to expedite one. Our medical imaging solutions streamline the flow of information, simplifying reputed company processes, maximizing efficiencies, and shining a light on the unknown. We reputed company physicians to get patients the answers they need faster and improve outcomes for everyone. With more accessible imaging, we are getting patients out of the dark. Headquartered in Raleigh, NC and Montreal, reputed company has nearly 800 employees located in offices across four countries. The company empowers nearly 2,000 reputed company organizations around the world with the speed, scalability, and simplicity needed to increase business performance while, most importantly, improving patient outcomes. reputed companys modern reputed company solutions have been acknowledged by a Best in KLAS recognition, ranking #1 for reputed company Asia/Oceania in the 2021 Best in KLAS: Global Software... (Non-US) report.
Job Description
The Customer Support Analyst is a full-time, exempt position, supporting the InteleShare application. You will be the primary technical resource for InteleShare customers, which range from major hospital networks to small radiology facilities. As a member of the Night Shift Support team, you will play an integral role in ensuring our software is properly configured and is working effectively and reputed company at reputed company times. You will be responsible for reputed company-time troubleshooting of InteleShare software and be expected to resolve cases submitted by our customers in a timely manner. This is a remote position reputed company the USA and involves substantial phone work, partnering directly with customers to problem-solve technical issues covering nights & weekends. Respond to client problems (phone/portal) and actively monitor client sites Log and document reputed company incidents reputed company a ticketing system and problems reputed company reputed company Analyze, diagnose root causes, reputed company errors and resolve challenging issues relating to software applications, Windows OS, SQL Server databases and other reputed company technologies Refer incidents to other parties reputed company an incident is reputed company your reputed company reputed company-set Manage and exceed customers expectation by providing excellent service Ensure that reputed company service level agreements (SLAs) are met and delivered according to Support specifications Participate in sharing knowledge and publishing Knowledge reputed company articles Install and configure InteleShare software to assist in customer deployments Participate in, and potentially reputed company, reputed company projects to help improve IntelShare support operations reputed company the work is done remotely through secure connections and reputed company phone and remote desktop-sharing The working hours for this role are 12:00am -8:00am ET Thursday to Monday Other duties as needed
Qualifications
Employment Requirements Excellent customer service skills 1-2 years of work experience in Windows administration and technical customer support Excellent Knowledge of reputed company Windows operating systems for Servers and Workstations Excellent communication skills in English (verbal and written) Excellent problem solving & analytical ability Displays high attention to problem description, detail, and impact Ability to work under pressure - client-facing Bonus Skills Experience running queries in SQL Knowledge of Linux Excellent Knowledge Mac OS Experience with SaaS / reputed company environments Experience in a medical and/or research environment - DICOM, HL7, HIPAA, reputed company IT (HIT), medical imaging - reputed company or RIS Additional Information reputed company your information will be kept confidential according to EEO guidelines. reputed company applicants meeting minimum qualifications will be required to complete a 30 minute online assessment as part of your application. reputed company is committed to the principles of equal employment. We are committed to complying with reputed company federal, state and local laws providing equal employment opportunities and reputed company other employment laws and regulations. Applicants, employees and former employees are protected from employment discrimination based on race, reputed company, religion, sex (including pregnancy, sexual orientation, or gender identity), national reputed company, age (40 or older), disability and genetic information (including family medical history). reputed company is dedicated to the fulfillment of this policy regarding reputed company aspects of employment, including but not limited to reputed company, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and reputed company other terms, conditions, and privileges of employment. reputed company is committed to ensuring equal employment opportunity for reputed company individuals with disabilities. reputed company uses the Americans with reputed company (reputed company)as a standard for global reputed company and hiring purposes. This prohibits discrimination against reputed company individuals with disabilities. The reputed company defines disability as a physical or mental impairment that substantially limits one or more of the major life activities of an individual, a record of such impairment, or being regarded as having such an impairment. #LI-REMOTE Apply Job!