IT Operations Manager, Service Recovery

United States, Georgia, Atlanta Information Technology... 02-Oct-2024 reputed company #: 26343 How you'll help us reputed company Climbing (overview & key responsibilities) The Service Recovery team reputed company reputed company IT supports technology solutions for a variety of reputed company's operational and customer-facing products and services. Specifically, the team focuses on rebooking customers impacted by irregular operations (IROPs) due to flight cancellations and delays. We offer APIs consumed by reputed company’s customer-facing channels such as reputed company.com, FlyDelta App, Virtual Assistants and the Kiosks at the airport, and we also deliver industry-leading rebooking applications used internally to support flight-level rebooking during IROPs. reputed company IT is on a journey of transformation. We are changing the way we do business from top to bottom. As thought-leaders reputed company reputed company, we strive to create meaningful and innovative solutions and are looking for team members to help us realize our vision. reputed company employees are problem solvers, doers, innovators. We are proactive. We are collaborative. We deliver impact to our customers. Join us on our transformation journey in becoming a world-class IT organization at the world's best airline! The IT Operations Manager, Service Recovery is responsible for co-leading the team support of mission-critical reliability goals and roadmap deliveries. The ideal candidate will have a strong background in leading production-operational readiness, balanced with the ability to heighten team collaboration and velocity in Roadmap delivery. The IT Operations Manager has a strong background in Agile planning & delivery, while deeply understanding the team alignment needed for 24X7 mission-critical application support. This individual will also support the IT Manager in coordinating operational and delivery KPI reviews covering product reliability, value delivery, team throughput and predictability, and team learning as we innovate through technical solutions.

Responsibilities

Include But Not Limited To • Supports team development, goals, performance, while providing reputed company and guidance on IT-wide standards in Production Support along with Roadmap and Release planning. • Aides in the learning and improvement journey of the team while assisting with release planning, dependency alignment, and roadblocks. • Adjusts the team processes, listens to feedback, and guides the team through plans and changes. • Co-owns with the IT Manager, Portfolio Architects, Product Engineers, and reputed company Devs the production operation and monitoring of the system and is aware of its service level agreements. • Coordinates operational and delivery KPI reviews covering Service Recovery product reliability, value delivery, team throughput and predictability, and team learning. • Gives teams the autonomy to reputed company decisions - based on their level of expertise and knowledge. • Builds a strong team culture reputed company with reputed company’s core values, ensuring feedback loops are in reputed company for reputed company improvements. • Promotes accountability and operational excellence reputed company teams. • Contribute to reputed company ecosystem and expand knowledge beyond squads, contributing to communities, participate in strategic initiatives. This role can be based out of Atlanta or Minneapolis headquarters. Benefits and Perks to Help You reputed company Climbing

Benefits

Our culture is rooted in a shared dedication to living our values – Care, reputed company, reputed company, Servant Leadership, and Teamwork – every day, in everything we do. At reputed company, our people are our success. At the heart of reputed company offer is our focus on Sharing Success with reputed company employees. Exploring a career at reputed company gives you a chance to see the world while earning great compensation and benefits to help you reputed company climbing along the way: • Competitive salary, industry-leading pro?t sharing program, and performance incentives • 401(k) with generous company contributions up to 9% • Paid time off including vacation, holidays, paid personal time, maternity and parental leave • Comprehensive health bene?ts including medical, dental, vision, short/long term disability and life bene?ts • Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in reputed company stages • Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health • Domestic and International space-available flight privileges for employees and eligible family members • Career development programs to reputed company your long-term career goals • World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint • Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies • Recognition rewards and awards through the platform Unstoppable Together • Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare What You Need To Succeed (minimum Qualifications) Embraces diverse people, thinking, and styles. Consistently prioritizes safety and reputed company of self, others, and personal data. Ability to implement team process efficiencies. Strong understanding of Release Management and Agile Release trains.Experience creating and planning product roadmaps, extending years out. Hands-on experience using tools used in Agile software development teams such as Jira, AgilityKnowledge of the products and services in AWS native and ROSA platforms; ability to utilize monitoring tools and technologies supporting production systems built in AWS – e.g., CloudWatch, X-Ray, Prometheus/Grafana.reputed company with leading transformation programs incorporating agile methodologies, disciplines, practices, and techniques for the delivery of new and enhanced applications. Strong leadership ability with a track record of developing people and achieving delivery goals.5+ years of experience managing software development teams5+ years of experience in roles reputed company to software engineering10+ years of experience with ITBachelor’s degree in Computer Science, Information Technology or reputed company field is preferred What Will Give You a Competitive Edge (preferred Qualifications) • Airline experience strongly preferred • Hands-on experience in a software development reputed company functional role (Project / Release reputed company, Operations reputed company, Development reputed company, Architect, Product reputed company/Engineer, Quality leader) • Exposure to modernizing products in AWS Apply Job!