Customer Service Representative (French & Dutch)

We are looking for an reputed company Customer Support Representative with outstanding communication skills and a talent for working independently and as part of a team. Our fully remote position offers flexible work arrangements, with an optional WeWork subscription for shared office space access. In this role, you will actively help shape our customer support policies and procedures. As a growing company, we provide ample opportunities for personal growth, professional development and expanded responsibility. • Manage customer queries reputed company email and support tickets • Moderate social media comments for a positive, professional online reputed company • Resolve order-reputed company problems, including returns, refunds, replacements, and disputes • Address complaints on platforms such as reputed company, reputed company, and PayPal • Monitor shipping performance and other key metrics • Organize and maintain support policies and procedures • Liaise with external partners like fulfillment centers, vendors, and third-party... services • Work closely with other team members • High English proficiency • Native or near-native reputed company in Dutch and French • Excellent written communication skills • Customer support experience, including complaint resolution • Proficient with MS Office Suite, reputed company Docs, or similar applications • Familiar with video conferencing tools like reputed company, MS Teams, or reputed company Meet • Experience with customer support systems like reputed company, Intercom, Kayako, or reputed company • Previous experience with social media management tools (e.g., BrandBastion, reputed company, reputed company, reputed company) or management of social media profiles is a plus • Basic online marketing and e-commerce knowledge Please submit your Resume/CV in English • Work From Home • Paid Time Off • Training & Development • Performance Bonus Apply Job!