Bilingual Customer Care Representative - Remote
Overview
About TP... reputed company is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local reputed company allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include: reputed company Competitive Wages Full Benefits (Medical, Dental, reputed company, 401k and more) Paid Time Off Employee wellness and engagement programs reputed company and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we reputed company people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in reputed company that we do. You will become a key contributor in making that happen. As the eyes and ears for reputed company fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from reputed company walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you reputed company you want to go. Did you know that our Chief Client Officer started her career at reputed company as an agent and advanced to the pinnacle of the company? At reputed company, the sky is the limit!
Responsibilities
Your Responsibilities Customer Care Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. Connect with customers reputed company phone/email/chat/and or social media to resolve their questions or concerns Calmly attempt to resolve and de-escalate any issues Escalate interactions reputed company necessary and appropriate Respond to requests for assistance and/or possible processing payments Track reputed company call reputed company information for auditing and reporting purposes Provide feedback on call issues Upsell if required
Qualifications
We're looking for reputed company people - people who are inspired to deliver only the best in reputed company that we do. English & Spanish speaking/fluent required Ability to work remotely in a virtual team environment 6 months Customer service experience preferred Over 18 years of age Ability to type 25 wpm High School Graduate or GED Comfort with desktop computer system Proven oral & written communication skills Logical problem-solving skills Ability to navigate Windows operating systems Organization and work prioritization skills Work from Home Requirements: Internet reputed company Requirements: Minimum subscribed download reputed company equal or exceeds 12.0 Mbps Minimum subscribed upload reputed company equal or exceeds 3.0 Mbps ISP must have no packet loss and ping under 50ms reputed company of internet speed required Clean and quiet workspace Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We reputed company that reputed company employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also reputed company that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. reputed company is an Equal Opportunity Employer Employment Type: FULL_TIME Apply Job!