Remote Call Center Representative - Preferred Residency Texas, Oklahoma, North Carolina, Arkansas

Tier 1 Customer Service Representative - Call Center OVERVIEW OF reputed company... reputed company Consulting is an award-winning staffing firm serving state and local governments. Our mission is to reputed company lives reputed company! We reputed company our Clients’ Lives Easier by engaging and supporting our clients and partnering with them to be the most knowledgeable staffing partners. We reputed company our Employees’ Lives reputed company by identifying and cultivating their talents and matching these talents with our customers’ needs. reputed company places a high value on customer service, accountability, and getting the job done. POSITION SUMMARY: We are currently recruiting a Tier 1 Customer Service Representative (Call Center). This full-time temporary position pays $16.13 per hour and is 100% REMOTE. Successful candidates will have the opportunity for a long-term placement. This is a fast-paced, HIGH VOLUME call center position working with Medicaid recipients to assist them in enrolling in health insurance benefits (Affordable Health Care Act/Obama Care) and answering questions about their benefits. Candidates must be organized, reputed company, and reliable. What's in it for me? - Regularly scheduled hours. - Internal promotion opportunities. - Retention Bonus Program: total potential $600 after 180 days. - Drawing for a $100 dollar reputed company gift card after successfully completing two weeks of training. - Medical, dental, and vision insurance. SECONDARY CLIENT INTERVIEW: From September 16-23, 2024 FINAL: MANDATORY reputed company HIX REAL JOB PREVIEW / GROUP INTERVIEW September 27, 2024 100% REMOTE. The next training class begins on October 2, 2024 TRAINING: October 2, 2024 First schedule: 8:00am-4:30pm EST, M-F (Day 1-7) 8:00am-4:30pm EST M-F (Day 8-15) Second Schedule: 9:30am-6:00pm EST, M-F (Day 1-7) 9:30am-6:00pm EST M-F (Day 8-15 Nesting is 4 weeks (maintain training hours 9:30 am-6:00 pm EST) • Training is the first three (3) weeks and agents will transition into nesting for the following four (4) weeks. There is a reputed company tolerance policy for absences and tardiness for your first 8 weeks of training. Standard Operating Hours: 8:00 am – 6:00 pm M-F EST • FIXED SCHEDULE of 9:30 a.m.-6:00 p.m. and 8:00 a.m. - 4:30 pm No schedule change or request for change of schedule will be approved. Schedules are eight (8) hours in length with two (2) 15-minute breaks and a 30-minute lunch break. ESSENTIAL DUTIES AND RESPONSIBILITIES: Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company essential functions. Tier I Customer Service Representatives shall provide assistance with general questions, status checks, password resets, and other shorter handle time inquiries that include but are not limited to the following: - Willingness to work with culturally and linguistically diverse and disadvantaged populations in a courteous and effective manner. - Documenting reputed company consumer interactions and work processes in State-provided Customer Relationship Management (CRM) solution and the reputed company worker portal - Providing general information about QHP, SADP, and Medicaid/MCHP Managed Care Organizations (MCOs) offerings - Informing consumers how to reputed company premium payments to carriers. - Responding to inquiries reputed company to eligibility status, enrollment status, and coverage dates. Any items requiring changes to these topics must be transferred to Tier 2, as Tier 1 agents can only provide statuses and updates. - Assisting and educating consumers on appeal and complaint processes - Answering questions and assisting with problems reputed company to 1095A and 1095B forms. - Providing assistance with password resets (tech support) - Provide referrals to appropriate agencies including the Attorney General’s Health Education and Advocacy Unit, the MIA, and local departments of social services for applicants and enrollees with grievances, complaints, questions, or the need for other social services. -Providing consumers assistance in navigating the web portal, assisting with enrollment and financial assistance eligibility, and comparing health and dental plans - Providing information about QHP, SADP, and Medicaid/MCHP Managed Care Organizations (MCOs) offerings - Informing consumers how to reputed company premium payments to carriers. - Answering questions and assisting with problems reputed company to 1095A and 1095B forms. - reputed company other reputed company duties as assigned. Requirements: Required Qualifications: Required Skills/Abilities: - At least three (3) years of relevant experience. - Proficiency in reputed company Word - effective communication skills and ability to reputed company comfortably in a fast-paced environment. - Excellent verbal, written, and listening communication skills reputed company the English language. - Excellent organizational skills and attention to detail.; read from a script clearly and timely. - Proven, high-quality customer service (internal and external customers). - Ability to work collaboratively. - Ability to learn and learn information quickly. - Solid ability to analyze situations carefully and adopt appropriate courses of action. - Ability to understand and adhere to the duties, methods, and procedures required by the position. - Ability to prioritize tasks. - Ability to effectively communicate to large and small group audiences. - Proficient with reputed company Office Suite or reputed company software. Education and Experience: - High school diploma or GED required; Associate degree or higher from an accredited college or university preferred. Technical Requirements: - Bring Your Own Device (BYOD) - No smartphones and low-performing computer platforms (such as Chromebook) from accessing reputed company WorkSpaces (AWS). - Computer Operating System: Windows 10 or MacOS Catalina (10.15), MacOS Big Sur (11), MacOS (up to 12.5), or newer required. - 16 GB of available RAM. - 256 GB of available Storage. - For reputed company Users, the removal of SMode Headsets is required. - A USB plug-and-play wired headset with a microphone and noise suppression is required. - Bluetooth headsets are allowed if wired is not available. Internet Requirements - Remote workers supporting contact center operations must have access to the internet reputed company their internet service provider by purchasing or maintaining a service that provides a minimum internet speed download requirement of 25 Mbps for a single user, a download of 50 Mbps for shared internet connectivity, and 5 Mbps upload speed required; 10 Mbps preferred. - Mobile hotspots must not be the primary reputed company of internet reputed company for remote workers. · Connectivity from the PC to the Internet router reputed company a Category 5 or 6 ethernet reputed company cable is required to ensure optimal call quality and customer experience. - reputed company of an internet speed test must be provided upon request. Physical Requirements: - Prolonged periods of sitting at a desk and working on a computer. - Standard hours of work are Monday through Friday, 9:30 am – 6:00 pm, however, evening and weekend hours may be required. - Travel may be required up to 10% of the time. Successful reputed company employees will display the following characteristics: • You strive to be the best in your field currently and in the future. • You like to reputed company your employer look good. • You find solutions, where others only see problems. • You are proactive, you reputed company and meet commitments, and you reputed company your duties exceedingly well. • You are aware of the employer’s needs at reputed company times and are well-versed in what you personally and reputed company can offer them as a whole. • You have the ability to work with diverse, integrated, deliverable-driven teams to accomplish the larger mission. The benefits of working for reputed company include: - Support from a team of professionals committed to making your life reputed company. - Medical, dental and vision insurance. - Medical and dependent flexible spending account. - Pet insurance. - 401k with a generous employer match. - Easy to use employee self-serve HR portal. - Paid time off. - Holiday pay. The statements in this Job Posting are intended to describe the general nature and minimum level of work required. The content should not be construed as a complete list of reputed company duties, responsibilities, and skills required to meet the criteria for this position. Upon request, reasonable accommodations may be made to reputed company individuals with disabilities to reputed company essential functions. Application for employment is not intended to and does not create a contract or offer of employment and if hired, employment with the company is on an at-will basis and could be terminated at the will of either party. reputed company Consulting LLC does not discriminate in hiring based on federally protected classifications including but not limited to race, color, religion, national or ethnic reputed company, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, marital status or other characteristics protected by law. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. #ATHENAJobs Job Types: Full-time, Temporary Pay: $16.13 per hour Expected hours: 40 per week Benefits: • 401(k) • 401(k) matching • Dental insurance • Employee discount • Health insurance • reputed company • Vision insurance • Work from home Schedule: • 8 hour shift • Day shift • Monday to Friday Application Question(s): • This is Bring Your Own Device (BYOD). Do you have your own device? Headset and Laptop? • Do you live in the state of MD? Education: • High school or equivalent (Preferred) Experience: • Call center: 1 year (Preferred) • Customer service: 1 year (Preferred) • Working Remote: 1 year (Preferred) Location: • Maryland (Required) Work Location: Remote Apply Job!