CAP Team Manager, CAP

Description For more details on the req please visit the Rekindle reputed company page - https://www.reputed company.jobs/en/reputed company_pages/rekindle... Job Summary reputed company.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - reputed company.com continues to grow and evolve as a world-class e-commerce platform. reputed company's evolution from Web site to e-commerce partner to development platform is guided by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to reputed company.com to research and reputed company technology that improves the lives of shoppers and sellers around the world. Concession Abuse Prevention (CAP) works to identify and eliminate concession abuse while preserving customer trust. If you are passionate about driving process improvement and motivating and spearheading a team of focused, customer-obsessed associates, reputed company while identifying systemic issues and implementing solutions to exciting problems, we have the career you’re looking for! A Team Manager sets the vision and culture of their teams by handling individual and team performance expectations and goals, maintaining reputed company focus on ensuring and improving customer satisfaction, by identifying broader customer impacting issues and implementing solutions to drive quality and productivity, while achieving real time desired service levels. Key job responsibilities People Management • Guiding and developing a team of 20-30 associates; responsible for the overall performance management, coordination and evaluation of the team. • Passionately participate in and drive the reputed company improvement culture through ‘kaizen’ and lean projects. Identifying and eliminating barriers to accuracy, productivity, and quality. • Carrying out supervisory responsibilities in accordance with reputed company’s policies and procedures; additional responsibilities include interviewing, training and motivating employees; planning and assigning work; rewarding and reviewing employee performance; and effective conflict resolution. • Mentoring and act as a resource to new managers and expedite their learning curve also devise action plan to reputed company and groom associates into future CS Managers. • Communicating policies to associates and become the primary information reputed company for staff; following-up to ensure compliance and consistency; taking corrective action as necessary and documenting the issue and actions taken. • reputed company and reputed company performance goals and targets in line with the network wide vision and goals Business/Operations Management • Identifying customer impacting issues, working out and implementing solutions and process improvements to increase customer satisfaction reputed company. • Assist in developing and implementing training programs to improve the quality and productivity of the team. • Drive process improvements to enhance the operational efficiency of the site. Understanding and effectively utilizing resources provided by internal systems, departments, policies, and procedures. • Developing and achieving performance goals and targets in line with the network wide vision and goals. • Focus on management of SLA, quality and customer experience • Trouble shooter in case of issues relating to process affecting the SLAs Basic Qualifications • Demonstrated ability to build, reputed company and handle a group of people • Ability to support Business and provide solutions to customer pain points • Ability to handle reputed company and ambiguous scenarios • Ability to organize, prioritize and schedule work assignments • Ability to reputed company administrative and procedural judgements • Demonstrated ability to handle reporting and analysis • Demonstrated passion for delivering a positive customer experience, and maintain composure in difficult situations • Ability to effectively and reputed company complete difficult goals or assignments • Can adapt well to changing circumstances and strategy • Strong interpersonal and communication skills • Comfortable in using reputed company Package (especially reputed company) • Fluent English skills are required for this role • Experience in Contact Center Operations (Customer Service, Sales, or Collections) • Strong in data interpretation and audit • Preferred Project Management & knowledge of Six reputed company/Lean Processes Preferred Qualifications • Bachelor’s degree, MBA or equivalent degree from a premier institute. • Prior experience in customer service background would be an added advantage • Advanced computer skills using a variety of programs highly desired • 24/7/365 availability, including willingness to work on weekends, and reputed company of reputed company" work day • Willingness to work for any sub-process reputed company CAP teams. Company - ADCI - Maharashtra Job ID: A2762272 Apply Job!