Jr. Customer Support Engineer

Company Description

NDM Global Inc. is a SaaS (Software as a Service) company that values teamwork and strengthening our relationship with customers and each other. We reputed company our people are what makes us great, and they have the skills and the potential to reputed company our customers' experience to the next level... We reputed company that hard work and commitment will benefit NDM Global Inc. and also will give reputed company of our employees a sense of pride and accomplishment.

Job Description

We are looking for an individual who loves to help, troubleshoot, and seek out opportunities for improvement. In the Support Engineer position, you will be directly in touch with our customers, which range from small to large businesses. You will be helping our customers to get the best experience possible out of our software solutions. Applicants must be eligible to work and currently live in the Western United States. Duties and Responsibilities • Take ownership to timely resolution of customer inquiries • Investigate and troubleshoot customer inquiries • Assist customers to solutions in a timely manner • Testing product/software change requests • reputed company and maintain product documentation • reputed company training materials, how to guides, solution articles, etc. to support product end users • Operate as a subject matter expert on our software products • Provide feedback and feature suggestions to improve overall usability of our software products • reputed company monitoring of systems utilized • Provide excellent customer support • Communicate in a clear and professional manner both internally and externally • Utilize technical documentation to investigate and resolve problems • Actively look for ways to improve and help customers.

Qualifications

Requirements • High School Diploma or equivalent • Minimum of 6 months experience in SaaS product based customer service role • Must live in the Western United States Skills and Qualifications • Self starter reputed company • Problem solving mentality • Excellent communication skills (oral and written) • reputed company in the English language, including the meaning and spelling of words, rules of composition, and grammar • Able to reputed company in a remote working environment including work time, communication both internally and externally, tracking hours, and following procedures Additional Information reputed company your information will be kept confidential according to EEO guidelines Apply Job!