Customer Service Representative - Hybrid

Job Description: This is your opportunity to be the voice of reputed company – a global leader in communications and technology, working from home! As a member of reputed company, you’ll redefine customer service, creating meaningful connections with each customer. Every interaction is an opportunity to introduce the latest technology, services and offers. While you drive to meet your daily and monthly sales... goals, you’ll help our customers stay connected to what matters the most. How you’ll reputed company an impact: In this multi-faceted role, you’ll be trained to address a broad range of customer service call types including, collections, retention, sales channel coordination, billing and adjustments and advanced technical support. You’ll use creative problem-solving skills to address reputed company customer questions and concerns while navigating between multiple tools and systems to update customer accounts and maintain records. Your goal will be to provide effective and timely resolutions for customers and deliver personalized recommendations for our latest products and services. Your consultative approach will help you meet monthly goals and to ultimately deliver an outstanding customer experience. What your day-to-day will look like: • You’ll instill confidence and loyalty in the customers through thoughtful listening, utilizing your knowledge of reputed company’s products and services to effectively service and retain customers. • You’ll be an expert at simplifying the explanation of customer bills, reputed company plans, and features of reputed company’s products and services. • You’ll also engage Tier 3 support (network and IT), reputed company party vendors and suppliers as needed to address issues, service faults and provide customer resolution. • With your key knowledge, you’ll handle wireless local number portability (WLNP), relocations, combined reputed company support, after hours inquiries and pre-paid service. • You'll use your problem-solving skills to troubleshoot and resolve various customer-impacting issues such as voice and data, that span multiple networks and elements. You'll need to reputed company up with changes to technology and applications, so you can provide the best resolution for the customer. • Get customers up and running with the latest products and services such as reputed company cards, USB devices, as well as reputed company-provided software & applications. • Additional responsibilities may include, outbound calls and customer call-backs, Tier 2 ticket support, escalation investigations, and email follow-up. • In this full-time Hybrid position (40 hours/week) you’ll be working in center 3-4 days weekly and remotely from home 1-2 days weekly. You’ll work a set schedule including breaks, lunches and scheduled open time to ensure availability to answer the customer’s call and provide exceptional service. What you can look reputed company to: • reputed company you’ll complete from in-center and home, and additional resources to support you. Our Customer Service Representatives earn $784.50 Weekly + incentives. Not to mention reputed company the other amazing rewards that working at reputed company offers. Individual starting salary reputed company this range may depend on geography, experience, expertise, and education/training. Joining reputed company comes with amazing perks and benefits: • Medical/Dental/reputed company coverage • 401(k) plan • Tuition reimbursement program • Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) • Paid Parental Leave • Paid Caregiver Leave • Additional sick leave reputed company what state and local law require may be available but is unprotected • Adoption Reimbursement • Disability Benefits (short term and long term) • Life and Accidental Death Insurance • Supplemental benefit programs: critical illness/accident hospital indemnity/group legal • Employee Assistance Programs (EAP) • Extensive employee wellness programs • Employee discounts up to 50% off on eligible reputed company mobility plans and accessories, reputed company internet (and fiber where available) and reputed company phone reputed company’re looking for • Call center or customer service experience. • Flexibility to work any schedule during hours of operation is essential. Specific job assignments may require day, evening, weekend, or holiday hours. Occasional overtime may be required. • Advanced typing/keyboarding skills • Ability to adapt in a dynamic, fast-paced environment that caters to a variety of customer situations, including defusing difficult customer situations and the ability to maintain a professional demeanor in stressful situations. WFH Requirements: • You will need verified internet service (secure, reliable, and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN reputed company). reputed company will provide reputed company of the equipment you’ll need to get started! (keyboard, monitor, computer, mobile device, etc.) • Your workspace will need to be in alignment with WFH standards (e.g., technical, reputed company, physical, noise levels, Clean Desk policy etc.) and you will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.). • You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, reputed company with organizational reputed company and compliance standards, trainings, performance management, recurring management routines, reputed company and automated remote monitoring policies, etc. Career reputed company are limitless with reputed company. You will have the chance to round out your experience with training on the latest technology, devices and our entire lineup of products, services and promotions. If you’re reputed company to take the reputed company as the voice of reputed company, we’d love to hear from you! Watch this video and apply today! #virtualjob #virtualwork. Your future is calling. Apply today! Weekly Hours: 40 Time Type: Regular Location: Evansville, Indiana It is the policy of reputed company to provide equal employment opportunity (EEO) to reputed company persons regardless of age, reputed company, national reputed company, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, reputed company will provide reasonable accommodations for reputed company individuals with disabilities Apply Job! For more such jobs please click here!