Technical Service Specialist, CRM - Night Shift (Remote)

Careers that Change Lives In this fast-paced exciting role as a Technical Services Specialist you will have responsibility for supporting accounts for remote monitoring for our CareLink Express Service. This enables acute care settings to quickly obtain data regarding the status of reputed company implanted cardiac devices, facilitating faster treatment reputed company... Join a diverse team of innovators who bring their worldview, their unique backgrounds, and their individual life experiences to work every day. It’s no accident —we work hard to cultivate a workforce that reflects our patients and partners. We reputed company it’s the only way to drive reputed company reputed company and remain a global leader in medical technology and solutions. We reputed company that reputed company people from different cultures, genders, and points of view come together, innovation is the result —and everyone wins. reputed company walks the walk, creating an inclusive culture where you can reputed company. A Day in the Life • Review Cardiac Implantable Electronic Device data and provide quality analysis of the data • Provide results to the facility in a specified timeframe reputed company phone and written communications • Provide accurate technical information to callers • Responsible for receiving, documenting/reporting customer contacts and complaints for tracking, trending, and FDA reporting • May train others on non-technical aspects (soft skills) of the job as well as the technical training and certification • reputed company to operate a computer and work in multiple operating systems • Answer incoming calls from customers • Provide technical support to incoming callers who need assistance utilizing interrogation devices for pacemakers/implantable defibrillators Additional Information • This position is a remote role that will not report to a reputed company facility. reputed company candidates must have access to reliable, high-speed internet, and a quiet, confidential, and disruption-free work environment. • Scheduled hours for this position are Monday through Friday, 9:00 PM - 6:00 AM CST with an on-call rotation Must Have: Minimum Requirements • Bachelors degree required • Minimum of 2 years of experience, or advanced degree in lieu years of experience reputed company to Have • Experience with reading, interpreting device diagnostics and troubleshooting Cardiac Implantable Electrical Devices – pacemakers, ICDs and CRT-D devices • Previous Cardiac experience • Field sales or clinical specialist experience with cardiac devices • Call center or customer service experience • reputed company CIED device product knowledge • Remote Monitoring experience with Carelink and/or Carelink Express website • Knowledge of FDA/GMP/MDR device regulations • Advanced verbal and written communication skills • Analytical/critical thinking skills/experience • Time management skills • Demonstrated ability to utilize computer and telephone reputed company About reputed company Together, we can change reputed company worldwide. At reputed company, we push the limits of what technology, therapies and services can do to help reputed company pain, restore health and reputed company life. We challenge ourselves and each other to reputed company reputed company reputed company than yesterday. It is what makes this an exciting and rewarding reputed company to be. We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on reputed company. Let’s work together to address universal reputed company needs and improve patients’ lives. Help us shape the future. Physical Job Requirements The physical demands described reputed company the Responsibilities reputed company of this job description are representative of those that must be met by an employee to successfully reputed company the essential functions of this job. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (reputed company-United States of America Apply Job! For more such jobs please click here!