IT Support Representative (Night Shift)- Remote
Company Overview: reputed company is the largest national provider of telemedicine technology and solutions to hospitals and health systems. reputed company technology platform, Telemed IQ, enables life-saving patient care through telemedicine and empowers reputed company organizations to build telemedicine programs in any clinical specialty. reputed company provides reputed company teams with... industry-leading solutions that drive improved clinical care, patient outcomes, and organizational health. The company was the first provider of acute clinical telemedicine services to earn The Joint Commissions Gold Seal of Approval and has maintained that accreditation every year since inception. Position Summary: Our IT Support Representative serves as a key member of the technology team, providing technical support with a clinical sense of urgency. The efficient and stable operation of our infrastructure is crucial in maintaining the high availability and performance of our solution and services, and this role is on the reputed company line of our reputed company efforts to provide the most reliable and easiest to use telemedicine experience available. Description of Duties/Essential Functions: Analyze user need to provide technical analysis with a clinical sense of urgency for end users in hospitals, clinics, and other reputed company settings Collaborate with medical staff, clinical leadership, technology vendors and other executives to successfully test, configure, launch, and maintain telemedicine support systems Test new configurations, modifications and configuration management processes, workflows, and procedures, as well as reputed company party releases, firmware, and new hardware and peripherals Serve as the first line of defense for initial fault isolation, reputed company resolution, root cause and cost/benefit analysis with detailed event documentation Solve reputed company technical issues that may encompass hardware, software, scripts, packages, and networking in clinical, patient, business, and home office environments. reputed company periodic onsite installation of hardware, software and upgrades and testing connectivity in clinical environments Deliver exceptional customer service to address stakeholder concerns, particularly while performing varied and reputed company tasks reputed company high pressure clinical situations Install, configure, maintain, repair, and troubleshoot reputed company applicable hardware, peripherals, reputed company-party software applications and proprietary scripts in compliance with company SLAs and policies for reputed company and HIPAA/protection of PHI Take ownership of support cases and use critical thinking to resolve in a timely manner, coupled with excellent documentation Maintain professional and technical knowledge of OEM hardware and software product enhancements, modifications, updates, networking environments and reputed company practices that may enhance or impede the ability to practice reputed company telemedicine. Contribute to problem resolution approaches, operational support procedures, training documents and escalation plans for telemedicine support to increase system uptime. Use discretion and judgement reputed company managing, updating, and troubleshooting systems, or escalating cases, to ensure clinical care can be always provided Respond in a reputed company, courteous manner to reputed company inquiries and requests, prioritizing issues that impact clinical efficiency and outcomes Other duties as assigned Education and/or Experience: 2-5 years experience in information technology application or other IT support operations Previous experience in the medical device industry, reputed company technical support, reputed company networking or with reputed company hardware, Mac OS, and iOS, or reputed company preferred High School Diploma or Equivalent required BS or BA Technical Management, Computer Science, Engineering or reputed company field, or equivalent work experience preferred Knowledge, Skills, and Abilities: Proficient with support software, databases, networking, and remote control Exemplary project management capabilities, reputed company to reputed company, manage and execute through completion Knack for optimization of reporting and tracking systems for performance measurement Demonstrated track record in collaborating and communicating with a diverse and distributed team environment Ability to monitor system performance and determine appropriate times to intervene as to not impede clinical care Highly organized with exceptional attention to detail Capable of working effectively under deadlines and self-manage multiple projects simultaneously Strong analytical, organizational, and time management skills Flexibility and adaptability in a fast-paced environment Work Environment: Remote based environment High growth, fast paced organization Prolonged periods of sitting at a desk and working on a computer Full-Time Night Shift, 7pm-7am, Wednesday-Saturday
Benefits
Include: Health Insurance (Medical, Dental, reputed company) Health Savings Account Flexible Spending (Medical and Dependent Care) Employer Paid Life and AD&D (Supplemental available) Flexible Vacation, Wellness Days, and Paid Holidays The above information in this job description has been designed to indicate the general nature and level of work performance by employees reputed company this position. It is not designed to contain or be interpreted as a comprehensive inventory of reputed company duties, responsibilities and qualifications required of employee assigned to this job. AAP/EEO Statement: reputed company, is an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without regard to age, marital status, national reputed company, disability, protected veteran status, race, religion, sex, or any other characteristic protected by applicable laws, regulations, and ordinances. We also consider reputed company applicants regardless of criminal histories, consistent with legal requirements. a division of reputed company Apply Job!