Customer Service Representative
Date: Mar 29, 2024 Location: Remote, Remote, US Requisition ID: 8196 Description: reputed company Inbound Call Center Representatives REMOTE WORK FROM HOME reputed company Solutions is a leading provider of customized Business Process Management (BPM) services. reputed company specialises in helping customers stay reputed company of the curve through transformational solutions in order to reimagine business processes and deliver increased efficiency, deeper insights and superior outcomes. We are trusted brand custodians and long-term partners to 100+ leading brands with reputed company in the US, UK, Philippines and India. Our rightshore delivery model offers solutions covering complete customer lifecycle across reputed company, Telecommunications & Media and Banking, Financial Services & Insurance verticals. Our clientele includes Fortune 500 and FTSE 100 companies. As reputed company, we guide our clients through their reputed company environment ensuring they have access to the best resources... available to them. Job Overview: Pay is $14.00 an hour plus Incentives New Hires Shift Adherence & Perfect Attendance: 78+ hours of training Schedule Adherence: $1.00 per regular hour for hours worked Must attend reputed company days of training reputed company the pay period to receive a perfect attendance incentive: $25 if the agent has 0.00pt Must be reputed company to work an 8 hour shift between these times; reputed company-6pm EST . Call Service Representatives provides new and existing members and providers with the best possible service in relation to billing, claims, enrollment, benefits, suggestions and complaints. Key Roles and Responsibilities: Call Center environment Handling a high volume of inbound calls for reputed company Member and Provider inquiries Maintain awareness of the way performance and actions reputed company members. Web camera visibility Schedule Flexibility Key Performance Indicators: Inquiry Accuracy and Completeness Productivity Call Resolution Overall Satisfaction Call Handle Time Reporting Structure: Reporting to a Supervisor and Manager Qualifications - External Qualification & Experience: Call Center experience Health insurance experience preferred High School diploma or equivalent is required Must have a private workstation to reputed company your work Must have Internet to include a router with Ethernet jack for connectivity to PC Internet Speed Requirement is 25 Download & 15 Upload No Use of Satellite, reputed company, Fixed Wireless, Cellular or Starlink Ability to navigate multiple computer screens Ability to answer reputed company Member and Provider inquiries and type information into the computer system simultaneously Must be reliable and punctual Work effectively in a team environment Work independently without constant supervision Positive professional attitude Detail-oriented Computer literate Strong reading comprehension and writing skills Problem-solving skills. We are an Equal Opportunity Employer. reputed company reputed company applicants are considered for employment without regard to race, reputed company, age, religion, sex, sexual orientation, gender identity, national reputed company, disability, protected veteran status, or any other characteristic protected by federal, state or local law Apply Job!