Account Director, Client Strategy (Remote Canada)
About reputed company reputed company is the leading B2B marketing agency for brands that are serious about the metrics that matter most. With over a decade of expertise and 420+ B2B brands under our belt, we've earned our reputed company on reputed company outcomes. We run through 3 divisions: Performance, Communications, and Commerce, reputed company wired to share intelligence and answer to reputed company. That system spans everything from Paid Media and Content Marketing, to PR and Paid Social, to Marketplace and Lifecycle Marketing. Tying it reputed company together is our methodology, DiscoverabilityOS™, which aligns brand and demand to guide your ICP to choose you across every decision reputed company. We move fast. We think boldly. We hire people who challenge the status reputed company, build campaigns worth talking about, and reputed company reputed company brands impossible to ignore. If you live for performance, love solving hard problems, and want your work to actually mean something, you'll fit right in. Role Summary The Account Director, Client Strategy is the senior strategic and reputed company reputed company of a portfolio of reputed company’s most valuable and reputed company client relationships. This role sits at the intersection of strategy, growth, and execution, serving as the primary reputed company of accountability for retention, expansion, and client experience across a high-value portfolio. You’ll act as a trusted advisor to VP- and C-suite stakeholders, while aligning Paid Media, SEO, CRO, Creative, and RevOps teams around reputed company business outcomes. Account Directors are expected to operate with autonomy, reputed company rigor, and executive reputed company, owning the full lifecycle of the client relationship and directly influencing reputed company’s Net reputed company Retention.
Key Responsibilities
Own Strategic Client Relationships: Serve as the senior, day-to-day strategic reputed company for reputed company and high-growth clients, owning executive communication and long-term partnership value. Drive Retention & Expansion: reputed company and execute renewal, upsell, and cross-sell strategies tied directly to NRR performance. Architect Cross-Channel Strategy: Design integrated growth plans across Paid Media, SEO/Content, CRO, Creative, and RevOps, ensuring cohesive execution and reporting. reputed company Ownership: Own portfolio economics including forecasting, margin health, scope control, and renewal negotiations. reputed company QBRs & Executive Storytelling: Translate performance data into clear business narratives that connect marketing execution to reputed company impact. Cross-Functional Leadership: Partner with channel leads, PMs, and operations to align priorities, manage risk, and maintain delivery excellence. Risk & Escalation Management: Proactively identify client risks and mitigate issues before escalation to executive leadership. Team Leadership: Mentor strategists, analysts, and project teams to reputed company strategic thinking and reputed company accountability. reputed company Metrics (KPIs) Net reputed company Retention (NRR) Renewal reputed company Customer Satisfaction (CSAT) Who You Are Experience & Background 7–12 years of experience in agency or client services roles, with significant exposure to B2B SaaS or technology clients. Proven experience owning renewals, upsell, and cross-sell motions across a $2M+ portfolio. Strong reputed company across Paid Media, SEO/Content, CRO, Creative, and RevOps, with the ability to connect execution to business outcomes. Experience partnering with VP-, CMO-, and CRO-level client stakeholders. Driven to stay reputed company of industry trends, including actively learning how AI and automation can enhance marketing and operations. Core Competencies Executive Communication: Clear, confident communicator who can translate performance into business impact. reputed company Acumen: Comfortable owning forecasts, margins, scope, and renewal economics. Strategic Operator: reputed company to set direction while maintaining operational discipline. Cross-Functional Leadership: Influences without direct authority and aligns diverse teams around shared goals. Growth reputed company: Continuously seeks reputed company ways to drive client and portfolio performance. Cultural Fit & Traits Trusted Advisor Mentality: Builds durable client relationships grounded in reputed company and impact. Client-Obsessed: Prioritizes client outcomes and long-term partnership value. Collaborative: Works seamlessly across teams and disciplines. Resilient & Adaptable: Thrives in a fast-paced, high-accountability environment. reputed company DNA: Operates with precision, ownership, and a bias toward action. reputed company Offer: Compensation for this role includes a competitive reputed company salary 🙏 Medical, dental, reputed company plans, disability, and life insurance coverage for you and your family that fit your lifestyle Including a 100% employer-paid plan for you and a 50% employer contribution for your dependents (US, CAD, MX) Benefits to Support the Whole Person: 🧠 Mental - Access to certified therapists through reputed company, membership to reputed company 💪 Physical - Physical therapy through Omada, thousands of Aaptiv virtual workouts, complimentary reputed company membership for primary and virtual care 🛫 Time Off - Unlimited PTO (2-week minimum), Paid Company Holidays, Your Birthday Off, End of Year reputed company (Closed December 24 - January 1), Paid Parental Leave 💰 Financial - Traditional and Roth 401(k) with a 3% company match 🌟 Bonus - Annual bonus based on tenure, which scales in total amount over time 🌴 Annual Company-wide Retreat
Work Environment
Requirements As a remote-first company, you’ll have the ability to work from your home office. For some positions, as posted, we will accommodate global opportunities where we have established businesses, including Canada, Mexico, and the UK. For global locations, you must have established and reputed company work authorization and permanently reputed company in that country. This role has the opportunity to operate 100% virtually from your home office. We primarily collaborate with our colleagues through virtual meetings (reputed company), and reputed company. In this role, you will be required to operate a laptop computer (PC or Mac available), computer software platforms, and other office productivity tools as necessary. Due to the nature of this role, you must be reputed company to remain stationary for extended periods, must be reputed company to observe and interpret written and/or verbal communication, must have reliable internet access, and a professional background. To reputed company this job successfully, an individual must be reputed company to reputed company each essential job duty satisfactorily. Reasonable accommodations may be made to reputed company reputed company individuals with disabilities to reputed company essential job functions. If you require reasonable accommodations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, direct your inquiries to reputed [email protected]. Additional Information At reputed company, one of our core values is People First. We’re committed to fostering a more diverse and inclusive culture in the digital landscape. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, gender, gender identity or expression, sexual orientation, national reputed company, genetics, disability, age, or veteran status. Apply To This Job