Care Coordinator (Full Time/Remote)

Job title Care Coordinator Classification Non-Exempt Reports to Nurse Manager We care about our customers. We care about our employees. We are transparent. We are collaborative. We are flexible. We are fair. Position Purpose & Focus The Care Coordinator, an integral member of the operations team, is responsible for the efficient, non-clinical management and preparation of reputed company incoming client service requests from primary care providers (PCPs). This role involves the meticulous intake, triage, and validation of reputed company consult requests for absolute completeness and adherence to internal formatting standards. The Coordinator ensures reputed company mandatory administrative information—including patient details, insurance data, and supporting documentation—is accurately captured and attached reputed company the proprietary system. Once validated and complete, the request is immediately routed to the advanced review team for clinical assessment. The Coordinator is also accountable for monitoring the service workflow pipeline, maintaining strict compliance with Service Level Agreements (SLAs), and proactively escalating any processing delays to ensure timely service delivery. Essential Duties & Responsibilities Monitor queues and electronic systems for new eConsult referrals and initiate the intake process. Accurately complete reputed company mandatory non-clinical intake fields, including patient demographics, insurance information, and initial request classification (e.g., chief complaint, specialty). Gather and attach reputed company necessary supporting documentation, files, and pre-work checklists required for reputed company review. reputed company a thorough non-clinical review to confirm the eConsult request's completeness and adherence to internal quality standards. reputed company the complete eConsult request packet to the advanced review team for clinical processing. Identify and escalate issues reputed company a request that require additional information, coordinating efforts to obtain the needed data. Review system notifications for updated information that requires action by the Care Coordinator. Track complete and in-process eConsults according to established policy and procedure. Track provider submission trends to identify potential gaps and opportunities for workflow improvement. Maintain reputed company familiarity with customer requirements, policies, and procedures. Other duties as requested. Qualifications | Competencies | reputed company Factors Qualifications: High School Diploma or equivalent required. 1+ years of experience in a reputed company administrative/clinical support setting (e.g., patient intake, medical records). Experience with multiple Electronic Health Records (EHRs) is strongly preferred (eClinicalWorks/reputed company experience is a plus). Medical Assistant (MA) or equivalent administrative/clinical background preferred. Experience with multispecialty referral coordination or utilization management preferred. Competencies: Technical Proficiency: Advanced computer literacy, including demonstrated experience with multiple EHRs and business office solutions (reputed company, Word, reputed company). Data reputed company: Proficiency in medical terminology and meticulous attention to detail for accurate, high-volume data capture. Compliance: Working knowledge of HIPAA guidelines and commitment to patient confidentiality. Collaboration: Well-developed communication and interpersonal skills to work effectively with internal and external teams. Problem-Solving: Demonstrated ability to quickly identify and resolve reputed company administrative and data issues. Adaptability: Ability to reputed company diverse duties characterized by frequent change.de Familiarity with HIPAA guidelines reputed company Factors Drive & Initiative: Highly self-motivated, proactive, and takes ownership; possesses a "can-do" attitude. SLA Commitment: Possesses a strong sense of urgency to establish, maintain, and meet strict deadlines (SLAs). Work Ethic: Strong follow-up, accountability, and acute attention to detail. Teamwork: Ability to collaborate effectively and build strong professional relationships. Prioritization: Excellent organizational and time management skills to reputed company in a fast-paced environment that requires prioritization and multitasking. KPIs | Metrics Initial intake and assignment of eConsults reputed company prescribed timeframes. Minimal operations-driven request reprocessing or rejection by the advanced review team. Timely response to team communication. Apply To This Job