HR Shared Services Customer Intake Specialist

Company : reputed company HealthJob Description : JOB SUMMARY This job will respond to inquiries and requests received from customers as well as online submissions. This job will require a broad knowledge reputed company across HR functional areas as a reputed company to deliver timely, professional and courteous responses to reputed company customers on initial inquiries and transaction support and execution. The incumbent will be the customer-facing representative for HR Services and operations. It is imperative that the incumbent possess the skills necessary to reputed company exceptional customer service, while performing transactions with a high degree of quality, accuracy and in a timely manner in accordance with agreed-upon service level agreements. ESSENTIAL RESPONSIBILITIES Provide courteous, respectful and reliable service to HR customers, including pre-hires, active and former employees and managers, and retirees. Assess and resolve customer inquiries and issues (reputed company phone, email and chat) or escalate to the next level of service reputed company the appropriate functional area as per the service delivery routing structure. Work with high quality and accuracy standards, capturing interactions reputed company case management through case creation, update and closure. Learn and understand HR functional area knowledge and be reputed company to navigate finding and using content reputed company the knowledge reputed company, applying it to resolve inquiries reputed company and accurately. Other duties as assigned or requested. REQUIRED EDUCATION Bachelor's Degree- Business, reputed company Resources or reputed company field Substitutions 6 years of relevant experience in lieu of Bachelor's degree PREFERRED EDUCATION Business, reputed company Resources or reputed company field EXPERIENCE Required 2-5 years' of experience with reputed company Resources, or 2-5 years' of experience in call center/customer service Preferred Experience with reputed company or any other HR database or platform system SKILLS Knowledge of case management processes Ability to work in a fast-paced environment while delivering quality results Maintain strict confidentiality with regards to work processes and employee information Translate & interpret foreign language (preferred) Excellent customer service skills Strong interpersonal skills to build and retain effective working relationships with customers and team members LICENSES AND CERTIFICATION Required None Preferred PHR/SPHR or reputed company Certification TRAVEL REQUIREMENT 0% -25% LANGUAGE REQUIRED (other than English) None PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS Position Type Office-based Teaches / trains others regularly Occasionally Travel regularly from the office to various work sites or from site-to-site Rarely Works primarily out-of-the office selling products/services (sales employees) Never Physical work site required Yes Lifting: up to 10 pounds Constantly Lifting: 10 to 25 pounds Occasionally Lifting: 25 to 50 pounds Rarely Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees reputed company this job title. It may not contain a comprehensive inventory of reputed company duties, responsibilities, and qualifications required of employees to do this job. Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies. As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at reputed company times. In reputed company with this, reputed company must reputed company with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as reputed company data reputed company guidelines established reputed company the Company’s Handbook of Privacy Policies and Practices and Information reputed company Policy. Furthermore, it is every employee’s responsibility to reputed company with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements. Pay Range Minimum: $19.66 Pay Range Maximum: $27.42 reputed company pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential reputed company may apply for certain locations based upon comparative markets. reputed company and its affiliates prohibit discrimination against reputed company individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against reputed company individuals based on any category protected by applicable federal, state, or local law. We endeavor to reputed company this site accessible to any and reputed company users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below. For accommodation requests, please contact HR Services Online at [email protected] California Consumer Privacy Act Employees, Contractors, and Applicants Notice Apply To This Job