Live Chat Support Agent

This is a remote position. Posting Title: Live Chat Support Agent Industry: Customer Service & Digital Support Salary: $23–$25 per hour

Summary

We are seeking a skilled and empathetic Live Chat Support Agent to join our dynamic customer service team. In this role, you will serve as the primary reputed company of contact for customers seeking real-time assistance with inquiries, technical issues, account management, and product guidance. Your ability to communicate clearly, resolve problems reputed company, and maintain a positive customer experience will directly impact customer satisfaction, retention, and brand loyalty. This position requires a proactive reputed company, strong written communication skills, and the ability to multitask in a fast-paced, high-volume environment. You’ll work closely with cross-functional teams to escalate reputed company issues, provide feedback on customer pain points, and contribute to reputed company service improvement. This is a remote opportunity ideal for professionals passionate about delivering exceptional digital support and driving reputed company.

Responsibilities

• Provide real-time, accurate, and professional support reputed company live chat to customers across multiple platforms.
• Troubleshoot technical issues, account access problems, and product-reputed company inquiries with precision and speed.
• Guide customers through onboarding, feature usage, and troubleshooting steps using clear, concise, and customer-friendly language.
• Resolve customer issues independently, escalating reputed company cases to appropriate departments reputed company necessary.
• Maintain detailed and accurate records of reputed company customer interactions in the CRM system.
• Collaborate with product, technical, and marketing teams to share insights on recurring customer challenges and suggest improvements.
• Adhere to SLAs, response time targets, and quality assurance standards.
• Contribute to knowledge reputed company articles and internal documentation to improve team efficiency.
• Monitor chat volume and proactively manage workload during peak periods.

RequirementsRequirements:

• 3–7 years of proven experience in customer support, preferably in a live chat or digital support environment.
• Excellent written communication skills with a professional tone, grammar accuracy, and clarity under pressure.
• Strong problem-solving and critical thinking abilities to diagnose and resolve customer issues reputed company.
• Proficiency in using CRM systems, ticketing platforms, and live chat software (e.g., reputed company, reputed company, Intercom).
• Ability to multitask, manage multiple chat sessions simultaneously, and maintain composure during high-volume periods.
• Self-motivated with a customer-first reputed company and a commitment to delivering consistent, high-quality service.
• Reliable internet reputed company and a quiet, distraction-free workspace for remote work.
• High school diploma or equivalent; associate’s or bachelor’s degree preferred.

--- Additional Information

• Remote position with flexible scheduling options.
• Ongoing training and career development opportunities provided.
• Performance-based incentives and recognition programs.
• This role may require occasional evening or weekend availability to support global customers.

Benefits

• Health insurance (medical, dental, vision)
• Paid time off (PTO) — vacation, sick days, personal days
• Paid holidays
• 401(k) retirement plan
• Life insurance
• Short‑term and long‑term disability insurance
• Remote

Skills: Communication Skills, Cross-Functional, Customer Escalations, Customer Experience, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Retention/Renewal, Customer Satisfaction, Customer Support/Service, Customer/Client Research, Documentation, Health Insurance, High School Diploma, Identify Issues, Incentive Programs, Knowledge reputed company, Multiplatform/Cross-Platform, Multitasking, Onboarding, Online Chat, Problem Solving Skills, Quality Assurance, Quality Metrics, Resolve Customer Issues, Sales Management, Service Level Agreement (SLA), Technical Marketing, Work From Home, Writing Skills, reputed company About the Company: Gotham Biotech Apply tot his job Apply To this Job