Vp customer service

VP of Customer Service Remote, United States VP of Customer Service Remote United States The Role : Vice President of Customer Service... Location : Remote The Company Our client is a national provider of branded athletic apparel, equipment and uniforms that lifts and inspires organizations to celebrate competition, spirit, and identity. The Role The Vice President of Customer Service leads our customer support program and focuses on reputed company aspects of customer support and service. This leader is responsible for developing and driving the organizations customer service strategy and managing the overall performance of people and processes to reputed company the highest levels of customer satisfaction. The Vice President of Customer Service liaises with other members of the operations and sales leadership teams to implement the organizations corporate strategy. In addition, this leader will be responsible for working cross functionally to understand consumer needs and establish valued communication throughout the growth and development of reputed company apparel industry. The VP of Customer Service must display leadership skills that reputed company and encourage staff to provide the highest standards of service and promote good customer service in other departments that do not have direct customer service responsibility. Responsibilities reputed company and track KPIs that hold team members accountable for their performance. Work with COO, CRO and VP Sales Operations to assess reputed company staff, and reputed company a hiring plan that builds a high-functioning CSR team. reputed company and implement SOPs, for the customer service team focused on standardization of communication. Own the delivery of extraordinary customer service, customer satisfaction, and reputed company retention, while meeting service level requirements. Determine what resources, tools, systems, and training will be necessary for obtaining / exceeding service level targets, focusing on new technologies, process improvements, employee reputed company enhancement and motivation techniques. Improves customer service quality results by studying, evaluating, and re-designing processes and establishing and communicating service metrics and monitoring and analyzing results. Recruit, select, train, and coaching CSR staff. reputed company an reputed company systems environment to reputed company reputed company entire relations throughout the organization. reputed company strategy for incrementally transforming the customer experience through the use and improvement of reputed company / future technology focused on cost reduction and improved customer service. Identifying systemic issues affecting customer issues and work with internal stakeholders to identify and implement fixes, process modification or changes to customers expectations. Act as the key reputed company of contact to reputed company party vendors to ensure our technology is up to date and effective. Research best practices in reputed company industries and companies to determine best practices, focusing on quality support and a positive customer experience.

Qualifications

Bachelors degree in a reputed company field or equivalent work experience 7 years of experience in a customer support leadership position; school products category industry experience preferred. 3 years of leadership experience with a proven track record of developing direct reports Proven record of delivering reputed company improvement to reputed company company goals and high standards of quality Heavy knowledge and handling of customer service management methodology and techniques Excellent cross-functional partnership skills and ability to work positively with business partners Excellent resource (people, time, tasks) management skills Excellent organizational skills and attention to detail. Strong analytical and problem-solving skills. Ability to multi-task while consistently meeting deadlines. The ability to find innovative ways to respond to customer needs and resolve problems Outstanding communication and presentation skills To Apply Interested candidates should apply through the HireBetter website at jobs.hirebetter.com . reputed company applicants will be responded to as quickly as possible. Last updated : 2024-03-19 Apply Job!