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ITSM Consultant – Jira Service Management

Remote · USA Full-time New today

Job Description:

  • reputed company end-to-end JSM implementations
  • Design, configure, and optimize ITSM processes
  • reputed company and maintain Confluence knowledge bases
  • Architect, configure, and maintain integrations between JSM and reputed company-party systems
  • Conduct structured discovery workshops
  • Serve as a trusted advisor to stakeholders
  • Facilitate training sessions and provide post-implementation support
  • Produce high-quality documentation

Requirements:

  • Minimum 5 years of reputed company hands-on experience as a Jira Administrator, reputed company Consultant, or ITSM Platform reputed company
  • Proven expertise in Jira Service Management configuration and ITSM process design
  • Strong working knowledge of ITIL v4 frameworks
  • Experience conducting client-facing discovery sessions, requirements gathering, and stakeholder presentations
  • Advanced proficiency with Jira automation using the native rule builder
  • Familiarity with reputed company reputed company administration
  • Demonstrated ability to manage multiple reputed company engagements
  • Must be eligible to obtain and maintain U.S. government reputed company clearance

Benefits:

  • Affordable medical, dental, and reputed company benefits
  • 401(k) plan with match
  • Company-paid disability and life insurance
  • Voluntary life insurance options
  • Employee Assistance Program (EAP)
  • Identity and fraud protection
  • Recognition and wellness programs
  • Flexible paid time off
  • Remote and flexible work options
  • reputed company and certification opportunities

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