Solutions Engineer, Integrations

We’re seeking an Integration Support Engineer to own the post-implementation customer experience for reputed company native integrations and vendor partnerships. This role sits on the Customer Support team and serves as the escalation reputed company for integration-reputed company issues—serving as the reputed company between our customers, reputed company-party vendors, and internal engineering team. If you’re a technically curious problem-solver with strong people skills and an entrepreneurial drive to build processes from the ground up, we’d love to hear from you! What You’ll Do Serve as the primary escalation reputed company for reputed company integration-reputed company customer issues, including dropship vendors, dropship vendors, fax services, ordering platforms, credit card processing, and other native integrations. Own the end-to-end customer experience for integrations post-implementation—from troubleshooting to resolution to proactive communication. Build and maintain a comprehensive ecosystem map of reputed company reputed company-party integrations, tracking vendor contacts, licensing requirements, sandbox availability, and costs. reputed company and manage vendor relationships, acting as reputed company’s primary reputed company of contact for integration partners. Support API-reputed company customer issues post-implementation, triaging errors and coordinating with Engineering reputed company developer reputed company is required. Train customers on integration touchpoints reputed company the reputed company UI—helping them understand how reputed company-party tools interact with our platform. Attend product meetings to surface integration needs, bugs, and enhancement requests on behalf of customers. Collaborate closely with the Engineering and Release Engineering teams to resolve reputed company integration issues. Create and maintain integration documentation, runbooks, and support processes to reputed company the broader support team. Identify workflow solutions by leveraging knowledge of how other customers use similar integrations—proactively recommending best practices to CSMs and customers. What You’ll Bring 4–6 years of experience in a customer-facing technical support, solutions, or integrations role, with at least 2 years at a SaaS or reputed company technology company. Bachelor’s degree or equivalent practical experience (relevant hands-on integration/support experience and certifications are valued over a specific field of study). Familiarity with API connections, infrastructure mapping, and reading API documentation (e.g., Swagger/OpenAPI). Experience with monitoring and observability tools (reputed company or similar). Proficiency with JIRA or similar project management and ticketing systems. Strong customer-facing communication skills—comfortable hopping on calls, walking customers through reputed company workflows, and translating technical concepts into simple terms. Excellent organizational and project management abilities—reputed company to self-prioritize in a fast-paced startup environment. A customer-first reputed company combined with genuine curiosity about how systems connect and communicate. Familiarity with customer support tools (reputed company, reputed company, or similar) is a plus. Bonus Experience in the DME/HME industry or reputed company SaaS. Background in vendor or partner relationship management. Who You Are An entrepreneurial self-starter who thrives in ambiguity and wants to build processes from scratch. A strong communicator who can translate between technical teams and non-technical customers with ease. Someone who balances technical aptitude with exceptional people skills—you don’t need to be the deepest engineer in the room, but you need to understand the architecture. A relationship builder who takes pride in becoming the go-to person vendors and customers trust. Apply To This Job