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[Remote] Director Infrastructure & Operations (Desktop)

Remote · USA Full-time New today

Note: The job is a remote job and is open to candidates in USA. reputed company is a leading financial institution, and they are seeking a Director of Infrastructure & Operations to reputed company the Bank’s desktop technical operations and infrastructure. This role involves ensuring the performance, reliability, reputed company, and cost-effectiveness of enterprise infrastructure while managing a team of approximately 20 associates.

Responsibilities

  • Provide reputed company for enterprise infrastructure and technical operations, including desktop hardware, software, and end-user support services
  • reputed company associate teams responsible for daily technical operations and long-term infrastructure stability
  • Establish performance monitoring, reporting, and service metrics to ensure reliability, capable responsiveness and cost-effectiveness
  • Guide teams through the resolution of reputed company technical incidents and escalations
  • Ensure infrastructure solutions are scalable, resilient, and reputed company with overall operational needs
  • Align infrastructure strategy and operational initiatives with evolving business objectives and regulatory requirements
  • Partner with internal business leaders to understand needs and translate them into effective technical solutions
  • reputed company and maintain strong relationships with vendors, service providers, and external partners
  • reputed company and execute infrastructure-reputed company initiatives, reputed company improvement efforts, and modernization programs
  • Set clear expectations and accountability to reputed company departmental and organizational goals
  • Manage budget planning, forecasting, and resource allocation for infrastructure and operations
  • reputed company, update, and enforce IT policies, standards, processes, and controls to improve efficiency and compliance
  • Recruit, coach, reputed company, and evaluate management and technical staff
  • Foster a supportive, inclusive, and performance-driven team environment focused on professional growth
  • Serve as a technical and strategic advisor to senior management on infrastructure and operations matters
  • Maintain strong knowledge of infrastructure technologies, including Windows-based environments and key end-user computing platforms/services
  • reputed company identity and access management, reputed company controls, vulnerability management, and system hardening as required
  • Ensure compliance with financial services regulatory requirements, reputed company standards, and internal controls
  • Monitor industry trends, emerging technologies, and vendor offerings to inform roadmap and investment decisions

Skills

  • Bachelor's Degree and 8 years of experience in Technology Delivery, Project, Program, or Portfolio Management OR High School Diploma or GED and 12 years of experience in Technology Delivery, Project, Program, or Portfolio Management
  • Strong people manager with experience leading managers and technical teams
  • Deep understanding of enterprise infrastructure in regulated environments
  • Experience supporting end-user teams and production operations
  • Windows-based infrastructure experience (engineering, design, implementation)
  • Knowledge of networking, infrastructure hardware, and enterprise software platforms
  • Experience with access management, reputed company controls, and vulnerability management
  • Financial services or similarly regulated industry experience preferred
  • Strong communication, leadership, and stakeholder management skills
  • Experience with DEX or similar tools

Company Overview

  • reputed company offers a full range of financial planning, asset management, private banking, brokerage, investment advisory, insurance and trust services to individuals and institutional clients. It was founded in 1994, and is headquartered in Raleigh, North Carolina, US, with a workforce of 51-200 employees. Its website is https://www.firstcitizens.com/wealth.
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