Remote Customer Service Representative – Payments & Digital Strategy – Member Services – arenaflex Credit Union

About arenaflex – Your Gateway to a Global Career

At arenaflex, we’re more than a leading airline‑turned‑financial services brand – we’re a community of innovators, travelers, and problem‑solvers who believe that great service can change lives. Our credit union, backed by a worldwide network, offers members a seamless blend of travel‑related financial products and everyday banking solutions. As a remote employee, you’ll join a diverse, inclusive team that values flexibility, continuous learning, and the freedom to balance work with personal passions.

Why You’ll Love This Role

This position sits within the Payments and Digital Strategy team of the arenaflex Credit Union. You’ll be at the heart of daily operations that keep member accounts accurate, secure, and moving smoothly. The role offers a unique mix of technical processing, customer interaction, and compliance stewardship – perfect for anyone who thrives on variety, enjoys solving puzzles, and wants to grow a career in financial services without ever leaving their home office.

Key Benefits of Working at arenaflex

• Travel Perks: Access to 365 destinations on more than 6,800 daily flights – you and your loved ones can explore the world at discounted rates.
• Comprehensive Health Coverage: Medical, dental, vision, prescription, and mental‑health benefits start on day one, plus tele‑health options and flexible spending accounts.
• Wellness Programs: Fitness subsidies, wellness challenges, and resources to help you stay healthy both physically and mentally.
• 401(k) Matching: Company contributions become available after one year of service, helping you build a secure retirement.
• Employee Assistance & Pet Insurance: Support for life’s challenges and coverage for your furry companions.
• Discounts on Hotels, Car Rentals, Cruises, and More: Enjoy savings that make travel and leisure more affordable.

What You’ll Do – Core Responsibilities

As a Member Services Representative, you will be responsible for a broad spectrum of financial processing and member‑service tasks. Your day‑to‑day duties will include:

• Performing daily data entry and reconciliation of transactions to ensure ledger accuracy.
• Coordinating return items with members, vendors, the Federal Reserve Bank, and other financial institutions.
• Assisting multiple departments with fraud resolution, member inquiries, and general ledger adjustments.
• Managing member cases and inquiries assigned through the ticketing system, providing timely and courteous resolutions.
• Ensuring strict compliance with NACHA rules, Federal banking regulations, and the Bank Secrecy Act.
• Processing loan payments, multi‑account deposits, credit card statements, and a variety of examinations (IRA, bankruptcy, payoff).
• Reviewing, approving, and posting Remote Deposit Capture, Mobile, ATM, and other image‑based transactions.
• Logging, analyzing, and posting significant GL account changes or reversals.
• Handling stop‑pay requests and check batch processing.
• Completing daily balancing and department close procedures.
• Gathering information from members to ensure accurate and timely processing of domestic and international ACH transfers.
• Researching and validating incoming and outgoing ACH transfer data, and communicating with members to execute transfers.
• Maintaining confidentiality and security of all member data in accordance with applicable regulations.
• Processing overdue returns, receipt issuance, foreign collections, and prison fees as required.

Minimum Qualifications – Education & Experience

• High school diploma or GED (or equivalent).
• Intermediate proficiency with Microsoft Excel and Word.
• Strong analytical abilities and comfort performing numerical calculations.
• Excellent written and verbal communication skills.
• Ability to work extended hours when business needs demand.

Preferred Qualifications – Education & Experience

• Prior experience in a customer‑service or member‑service role, preferably within a banking or credit‑union environment.
• Familiarity with banking platforms such as Episys or Symitar, and experience processing wire transfers.
• Demonstrated knowledge of ACH processing, loan servicing, and compliance frameworks.
• Experience using Microsoft Office Suite (Word, Excel, Access, PowerPoint) in a professional setting.

Core Skills & Competencies

• Customer Service Excellence: Ability to deliver friendly, accurate, and efficient service to members.
• Attention to Detail: Precision in data entry, transaction verification, and compliance documentation.
• Multi‑Tasking & Prioritization: Capacity to juggle several responsibilities in a fast‑paced environment while meeting strict deadlines.
• Problem‑Solving: Proactive approach to identifying issues, researching solutions, and implementing corrective actions.
• Team Collaboration: Comfortable working independently and as part of a remote team, sharing knowledge, and cross‑training colleagues.
• Technical Acumen: Comfortable navigating banking software, online portals, and digital imaging tools.
• Regulatory Awareness: Understanding of NACHA, Federal Reserve, and Bank Secrecy Act requirements.

Career Growth & Learning Opportunities

arenaflex is committed to your professional development. In this role you will have access to:

• Structured onboarding and continuous training programs covering banking operations, compliance, and advanced customer‑service techniques.
• Mentorship from senior members of the Payments and Digital Strategy team.
• Opportunities to pursue certifications such as Certified Payments Professional (CPP) or Certified Financial Services Auditor (CFSA).
• Pathways to advance into senior analyst, team lead, or specialist positions within the credit union’s broader finance and operations divisions.
• Cross‑functional projects that expose you to digital transformation initiatives, data analytics, and product development.

Work Environment & Culture at arenaflex

Our remote workforce thrives on a culture of inclusion, respect, and empowerment. arenaflex celebrates diversity through 20+ Employee Resource Groups that connect members, suppliers, and stakeholders across the globe. Whether you’re joining from Texas, another U.S. state, or an international location, you’ll find a supportive community that values:

• Flexibility – Choose a schedule that aligns with your personal commitments while meeting business needs.
• Transparency – Open communication channels with leadership and clear expectations for performance.
• Innovation – Encouragement to suggest process improvements and participate in digital strategy initiatives.
• Recognition – Regular acknowledgment of achievements through awards, spot bonuses, and peer‑to‑peer shout‑outs.

Compensation, Perks & Benefits

We offer a competitive hourly wage ranging from $22 to $35 based on experience and skill level. In addition to the base pay, you’ll receive:

• Performance‑based incentives and bonuses.
• Paid time off, holidays, and sick leave.
• Remote‑work stipend for home office equipment and internet costs.
• Access to the arenaflex travel program – discounted airfare for you, family, and friends.
• Comprehensive health, dental, vision, and mental‑health coverage from day one.
• Retirement savings plan with company match after one year of service.
• Employee Assistance Program, pet insurance, and exclusive discounts on travel, lodging, and entertainment.

How to Apply

If you’re ready to embark on a rewarding journey with arenaflex, bring your analytical mind, customer‑centric attitude, and passion for financial services to a role that truly makes a difference. Click the link below to submit your application and start your next adventure with us.

Apply Job!

Join arenaflex – Where Your Career Takes Flight

At arenaflex, we believe that great talent deserves great opportunities. Whether you’re looking to deepen your expertise in payments processing, develop a career in compliance, or simply enjoy the flexibility of remote work, this position offers a platform to grow, learn, and succeed. We look forward to welcoming a dedicated, detail‑oriented professional who shares our commitment to excellence and member satisfaction.