[Remote] Customer Care Specialist
Note: The job is a remote job and is open to candidates in USA. MassMutual is a leading insurance company focused on providing excellent customer service. As a Customer Care Specialist in their Disability Income Call Center, you will create personalized experiences for customers, educate them about their insurance policies, and resolve requests effectively.
Responsibilities
- Build rapport with each customer, ask probing questions and understand how to create a best-in-class experience and resolve customer requests on first contact
- Educate customers about their insurance policies with MassMutual
- Apply knowledge to handle many problems independently while seeking guidance in highly complex situations
- Balance time effectively to ensure the department meets expected service levels
- Utilize multiple systems and tools to meet the established goals and objectives, including customer experience, first contact resolution, call quality and call handling time
Skills
- 1+ years of customer service experience (or Undergrad Degree in lieu of experience)
- High School Diploma (or GED)
- Must be willing to work ANY 8-hour shift within our hours of operation, 7am–7pm Central Time, Monday–Friday, based on business need (NO WEEKENDS)
- Must be able to start July 6th, 2026
- 2+ years of Customer Service Experience
- Proficiency with Microsoft Office Suite
- Experience with Insurance financial products, hospitality, or retail sales with a high degree of direct consumer contact and problem solving/critical thinking
- Bilingual a plus (Spanish)
- Able to work in a fast paced, metric driven environment with proficiency in multitasking and navigating multiple systems and windows
Benefits
- Ability to earn 5% annual bonus
- 4-6 Weeks Paid Virtual Training
- Regular meetings with the team
- Focused one-on-one meetings with your manager
- Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource Groups
- Access to learning content on Degreed and other educational/informational platforms
- Industry leading pay and benefits
- Incentive and bonus opportunities for all employees
- Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component
Company Overview
Company H1B Sponsorship