Remote Member Services Representative – Payments & Digital Strategy – Customer Service & Banking Operations – arenaflex Credit Union

About arenaflex – Your Gateway to a Global Career

At arenaflex, we’re more than an airline‑turned‑financial services brand – we’re a dynamic, technology‑driven community that connects millions of travelers, members, and partners across the globe. Our Credit Union division blends the precision of banking with the agility of a modern travel enterprise, delivering innovative payment solutions, digital strategies, and member‑focused services. As a remote member of our Payments and Digital Strategy team, you’ll play a pivotal role in shaping the financial experience of our diverse member base while enjoying the flexibility of a work‑from‑anywhere lifestyle.

Why This Role Stands Out

Our Member Services Representative position sits at the heart of the Payments and Digital Strategy group within the arenaflex Credit Union. You’ll be responsible for a wide range of daily operations that keep our payment ecosystem running smoothly – from processing ACH transactions to handling complex member inquiries. This is an ideal opportunity for individuals who thrive in fast‑paced environments, love solving problems, and are eager to develop a robust skill set in banking operations, compliance, and digital finance.

Key Responsibilities

• Perform daily transaction processing, including ACH, wire transfers, direct deposits, and loan payments.
• Reconcile accounts and maintain accurate general ledger entries to ensure financial integrity.
• Collaborate with internal teams, external vendors, the Federal Reserve, and other financial institutions to resolve transaction issues.
• Assist multiple departments with fraud investigations, member inquiries, and accounting ledger adjustments.
• Manage member cases and service tickets, providing timely and courteous resolutions.
• Adhere to NACHA rules, Federal banking regulations, and internal compliance policies throughout all processing activities.
• Process a variety of financial products, including mortgage payments, multi‑account deposits, credit card bills, IRAs, and loan payoff transactions.
• Review, approve, and audit Remote Deposit Capture, Mobile Deposit, ATM, and other image‑enabled services.
• Log and analyze significant GL changes, account adjustments, and reversal entries.
• Execute stop payments, check batching, and end‑of‑day balancing procedures.
• Gather and verify information from members to ensure accurate and timely processing of domestic and international fund transfers.
• Research and confirm inbound and outbound transfer details, communicating clearly with members on transfer status.
• Maintain strict confidentiality and security of member data, complying with the Bank Secrecy Act and related regulations.
• Support overdue return processing, receipt issuance, foreign collections, and related fee assessments.

Essential Qualifications

• High school diploma or GED required; additional education or certifications in finance is a plus.
• Proficiency with Microsoft Office Suite—particularly Excel and Word—for data analysis and reporting.
• Demonstrated ability to work extended hours when business needs demand, while maintaining high quality output.
• Strong customer service orientation with a proven track record of handling member inquiries professionally.
• Excellent mathematical and analytical skills; ability to perform accurate calculations quickly.
• Capacity to thrive in a fast‑paced environment, juggling multiple priorities without sacrificing attention to detail.
• Effective communication skills—both written and verbal—to interact with members, colleagues, and external partners.
• Self‑motivation and the ability to work independently with minimal supervision.
• Commitment to upholding compliance standards, including successful completion of arenaflex and Credit Union pre‑employment compliance exams.

Preferred Qualifications & Experience

• Prior experience in a customer service or member service role within a banking or credit union environment.
• Familiarity with banking platforms such as Episys, Symitar, or similar core processing systems.
• Experience handling ACH, wire, and other electronic funds transfer processes.
• Knowledge of NACHA regulations, Federal Reserve procedures, and the Bank Secrecy Act.
• Exposure to digital banking tools, including Remote Deposit Capture, mobile banking, and ATM transaction processing.

Core Skills & Competencies

• Analytical Thinking: Ability to dissect complex transaction data and identify discrepancies.
• Problem Solving: Proactive approach to resolving member issues and operational challenges.
• Attention to Detail: Precision in data entry, reconciliation, and compliance documentation.
• Communication: Clear, empathetic, and professional interaction with members and internal teams.
• Time Management: Prioritizing tasks effectively to meet strict deadlines under pressure.
• Team Collaboration: Working seamlessly with cross‑functional groups to achieve shared goals.
• Technical Proficiency: Comfort with banking software, Excel formulas, and digital transaction platforms.

Career Growth & Learning Opportunities

At arenaflex, we invest heavily in the professional development of our team members. As a Remote Member Services Representative, you will have access to:

• Structured training programs covering advanced payment processing, compliance, and digital banking trends.
• Mentorship from senior leaders in the Payments and Digital Strategy division.
• Opportunities to cross‑train in related areas such as fraud detection, loan servicing, and member experience design.
• Pathways to advance into supervisory, analyst, or specialist roles within the Credit Union’s broader financial services ecosystem.

Work Environment & Culture at arenaflex

Our culture is built on the pillars of inclusion, innovation, and integrity. Even though this role is remote, you’ll feel connected to a vibrant community that values:

• Diversity & Inclusion: Over 20 Employee Resource Groups foster a sense of belonging and provide platforms for networking, mentorship, and community outreach.
• Flexibility: Remote work arrangements, flexible scheduling, and a results‑oriented performance model.
• Collaboration: Regular virtual team huddles, cross‑departmental projects, and open communication channels.
• Well‑Being: Access to wellness programs, mental‑health resources, and employee assistance services.

Compensation, Perks & Benefits

While exact salary details are outlined in the posting ($22‑$35 per hour), arenaflex offers a comprehensive benefits package designed to support both your personal and professional life:

• Travel Perks: Members and their families enjoy discounted airfare on over 6,800 daily flights across a global network.
• Health & Wellness: Medical, dental, vision, and prescription coverage from day one, plus telehealth options and flexible spending accounts.
• Retirement Savings: 401(k) plan with company match after one year of service.
• Employee Assistance Program: Confidential counseling, legal resources, and financial guidance.
• Pet Insurance: Coverage for your furry companions.
• Discount Programs: Savings on hotels, car rentals, cruises, and more.
• Continuous Learning: Access to online courses, certifications, and industry conferences.

How to Apply

If you’re ready to embark on a rewarding journey with arenaflex, we encourage you to submit your application today. Bring your passion for service, your analytical mindset, and your desire to grow within a global organization.

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Closing Thoughts

Joining arenaflex means becoming part of a forward‑thinking team that values each member’s contributions, supports continuous growth, and celebrates diversity. Whether you’re looking to deepen your expertise in payment processing, expand your knowledge of digital banking, or simply enjoy the flexibility of remote work, this role offers a unique blend of challenge and opportunity. Take the next step in your career—apply now and help us shape the future of financial services for millions of members worldwide.