Customer Service Representative – Seasonal Part‑Time Ski Rental Delivery & Guest Experience Specialist (Average $25/hr) – Includes arenaflex Ski Pass

Why Join arenaflex?

At arenaflex, we live and breathe the mountains. Founded in 2004, our mission is to eliminate the hassle of ski and snowboard rentals while sharing the pure joy of winter sports with every guest, partner, and teammate. With a presence in more than 50 resorts across North America and Europe, arenaflex has become the go‑to name for seamless equipment delivery, exceptional guest service, and a culture that celebrates fun, accountability, and teamwork.

Our five core values—Service, Simplicity, Purpose, Curiosity, and Giving—guide everything we do. Whether you’re helping us achieve net‑zero climate goals, forging lifelong friendships, or turning a vacation into a memorable adventure, a role at arenaflex is more than a job; it’s an invitation to be part of something bigger.

Position Overview

arenaflex’s Vail & Beaver Creek locations are seeking enthusiastic, customer‑focused individuals to join our seasonal team as Customer Service Representatives. In this role, you will deliver legendary service by transporting ski and snowboard rentals directly to guests’ accommodations, providing on‑site support throughout their stay, and handling equipment pickup at the end of the season. No prior experience is required—just a passion for the mountains and a desire to make every guest’s experience unforgettable.

Key Responsibilities

• On‑Road Delivery: Transport ski and snowboard rentals, along with accessories, to guests’ lodging, arriving at least five minutes early.
• Equipment Selection: Match each guest with the appropriate gear, ensuring all equipment is in pristine condition.
• Guest Interaction: Communicate clearly about service timelines, equipment usage, and support options, creating excitement for the upcoming ski days.
• Ongoing Support: Provide troubleshooting, adjustments, and advice throughout the guest’s stay, acting as the primary point of contact for any equipment needs.
• Pickup & Return: Collect all rented equipment after the guest’s final day on the mountain, ensuring a smooth and courteous checkout.
• Vehicle Maintenance: Keep delivery vans fueled, clean, and organized; perform routine interior cleaning and exterior washing.
• Shop Duties: Pack future orders, perform basic ski tuning and waxing, maintain equipment inventory, and restock vans as needed.
• Communication: Answer and place calls to guests, coordinate with the shop team, and document any service issues or guest feedback.

Shift Structure & Scheduling

We offer flexible part‑time schedules designed to let you hit the slopes on your own terms. Choose from two daily shifts:

• Morning Shift: 6:30 am – 2:30 pm
• Afternoon Shift: 2:00 pm – 10:00 pm

Full‑time positions (minimum 32 hours/week) are also available, with a five‑day workweek. All new hires start no later than December 4, 2023.

Compensation & Benefits

• Base Pay: $18 per hour, plus tips.
• Average Earnings: For the 2022‑2023 season, total hourly compensation (including credit‑card tips) ranged from $25 to $33.
• Ski Pass: Immediate access to an arenaflex ski pass covering unlimited skiing at premier resorts such as Steamboat, Winter Park, Mammoth, Palisades, Solitude, and more.
• 401(k) Plan: Company match for all staff members aged 21 and older.
• Training & Development: Hands‑on equipment tuning, customer service workshops, and safety certifications.
• Employee Discounts: Reduced rates on gear rentals, apparel, and future arenaflex experiences.
• Community Involvement: Opportunities to participate in local mountain clean‑up events and charitable ski programs.

Essential Qualifications

• High school diploma or equivalent (or currently pursuing higher education).
• Genuine enthusiasm for winter sports and the outdoor lifestyle.
• Excellent verbal communication skills and a friendly, professional demeanor.
• Ability to lift and maneuver ski equipment (average weight 30‑40 lb) safely.
• Valid driver’s license with a clean driving record.
• Reliability and punctuality—arriving early for each delivery is non‑negotiable.
• Flexibility to work weekends, holidays, and varying shift patterns during the peak season.

Preferred Qualifications

• Previous experience in hospitality, retail, or customer‑facing roles.
• Basic knowledge of ski and snowboard equipment, including tuning and waxing.
• Familiarity with GPS navigation and route planning.
• Experience working in fast‑paced, seasonal environments.
• Multilingual abilities (especially Spanish or French) to serve a diverse guest base.

Core Skills & Competencies

• Customer‑Centric Mindset: Anticipate guest needs and exceed expectations.
• Problem‑Solving: Quickly address equipment issues or service disruptions.
• Team Collaboration: Work closely with shop staff, fellow technicians, and management to ensure seamless operations.
• Organizational Ability: Keep delivery vans and shop areas tidy, track inventory, and manage paperwork efficiently.
• Physical Stamina: Remain energetic throughout long shifts, often in cold weather conditions.
• Adaptability: Thrive in a dynamic environment where responsibilities shift daily.

Career Growth & Learning Opportunities

arenaflex is committed to the professional development of every team member. As a seasonal employee, you will gain:

• Hands‑on experience with high‑performance ski and snowboard equipment.
• Customer service expertise that translates to roles in hospitality, tourism, and retail.
• Potential pathways to full‑time positions in operations, logistics, or management for high‑performing seasonal staff.
• Access to internal training modules on leadership, safety, and sustainability initiatives.

Work Environment & Culture

Our workplace is built on the belief that fun and accountability go hand‑in‑hand. At arenaflex you will find:

• Mountain‑Inspired Atmosphere: Offices and shop floors decorated with ski‑culture art, fostering a sense of community and shared passion.
• Team‑First Ethos: From the CEO to a first‑year ski technician, everyone lives the five core values daily.
• Inclusive Community: We celebrate diversity, encourage curiosity, and support each other’s growth.
• Environmental Commitment: arenaflex is actively working toward net‑zero emissions, and employees are invited to contribute ideas and participate in sustainability projects.
• Flexible Scheduling: Choose shifts that allow you to ski, ride, or simply enjoy mountain life on your days off.

Application Process

Ready to turn your love for the mountains into a rewarding career? Submit your application today. Our recruiting timeline is rolling, and we continue to accept candidates until the positions are filled. Don’t miss the chance to join a team that lives, works, and plays on the slopes.

How to Apply

Click the link below to start your application. We look forward to meeting you and welcoming you to the arenaflex family!

Apply Job!

Final Thoughts

If you thrive in a fast‑paced, guest‑focused environment and want to spend your winter surrounded by breathtaking peaks, fresh powder, and a supportive team, arenaflex is the perfect place for you. Bring your enthusiasm, reliability, and curiosity—let’s make every guest’s mountain adventure legendary together.