Call Center Agent
America First Credit Union is seeking a Call Center Agent to provide excellent member service and support. The role involves handling member inquiries, resolving concerns, and promoting Credit Union products and services while maintaining high member satisfaction ratings.
Responsibilities
- Receives member telephone questions and concerns in a professional manner. Researches and resolves concerns promptly and professionally
- Provides information to members on accounts, payments, interest rates, blue book estimates, loan options, savings investment programs, mortgage payments, stop payments, and credit bureau ratings, etc
- Provides courtesy rebates requested by Branches or members, within limits
- Receives member calls, questions, and complaints. Resolves member requests and questions promptly and courteously
- Keeps members informed of Credit Union services and policies
- Maintains and projects the Credit Union's quality reputation
- Assists area personnel as needed
- Communicates with area personnel and Management regarding activities and significant problems
- Completes required stats and records accurately and promptly
- Attends and participates in meetings as required
- Actively and professionally cross-sells Credit Union products and services
- Keeps work area clean and well-maintained
- Assists area personnel as necessary
Skills
- High school graduate or equivalent
- Thorough knowledge of member services and products
- Understanding of Credit Union Teller processes, bookkeeping procedures, and computer system applications
- 1-3 years experience in a full service financial institution (preferred)
- Excellent communication and public relations skills
- Professional appearance, dress, and attitude
- Strong problem solving skills
- Ability to operate related business equipment including 10-key, telephone, and computer
- Solid math and bookkeeping abilities
Benefits
- This position does offer a work at home option after the completion of a 90 day in-person training.
- Tuition Reimbursement
- Flexible Schedules
- Full Time
Company Overview