Spanish/English Bilingual Customer Service Representative, El Paso, TX.
General Dynamics Information Technology is a global technology and professional services company that delivers consulting and mission services to various U.S. government agencies. They are seeking a Spanish/English Bilingual Customer Service Representative to manage inbound calls, assist customers with inquiries, and support a large federal government contract in their El Paso, TX contact center.
Responsibilities
- Answering incoming phone calls on behalf of client; providing accurate and appropriate information to callers
- Assisting customers by researching issues, exploring answers, and providing information and alternative solutions
- Placing outbound customer service or customer satisfaction calls, as required by client
- Completing call guides; gather and verify required information
- Attending telephone skills and program information training sessions; adhere to established levels of service
- Adhering to established customer service and documentation standards within required time frames
- Adhering to contact center scheduling, ensures telephone coverage during contact center hours of operation
- Performing clerical or administrative duties as assigned
Skills
- A high school diploma or G.E.D
- 1 or more years of customer service or other telephone experience
- Experience working with fax machines, computer software, and telephone technology
- An ability and willingness to work and train onsite as required
- Ability and willingness to work any full-time shift during our hours of operation (M-F, 6 am - 8am CST)
- Access to high speed wired internet connection
- Access to a quiet work environment free from distractions
- An ability to pass a criminal background check, drug screening, and credit check
- An ability and willingness to working first 90 days without absences
- Ability to read, write, and speak Spanish and English fluently
- Texas residency within a reasonable driving distance (approximately 60 miles) of the facility to which you applied
- 1 or more years of call center experience (HIGHLY preferred)
- Demonstrated experience working with desktop/laptop setup and basic software installation
- Intermediate proficiency with web-based browsers such as Google Chrome or MS Edge
- Demonstrated ability utilizing multiple monitors with an ability to multitask and talk while typing
- An ability to work independently with limited supervision
Benefits
- Competitive pay plus benefits
- A hybrid work environment with opportunities to work from the comfort of your own home
- Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.
- To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
- To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
Company Overview