Client Management Associate (Mandarin - English Speakers ONLY)

StoneX Group Inc. is a Fortune 100 company that connects clients to global markets and offers a range of financial services. The Client Management Associate role involves responding to client inquiries, managing relationships, and providing support for trading activities in a fast-paced environment.

Responsibilities

• Handle incoming trading inquiries and client issues via phone, email and live, interactive chat
• Trade research/Quotes
• Provide client support by answering inbound phone calls and/or e-mail regarding accounts, policies, services and available products
• Place Spot FX, CFD’s and Commodity trades, provide quotes and facilitate discussions regarding equity markets, fixed income markets, international markets and economic conditions
• Engage client in meaningful dialogue and identify unstated needs or financial goals that may be achieved by further utilizing company services, products or tools
• Work in a fast-paced and dynamic environment by assisting clients and delivering solutions-focused results
• Facilitate inbound/outbound opening of new accounts for potential clients who already indicated interest in our platform and provide support for existing customers
• Desire to learn and utilize new concepts related to industry licensing, regulations, policies/procedures, available programs/services
• Demonstrate a positive and professional image at all times

Skills

• Fluency in Mandarin required
• Must be able to work 11:30 a.m. – 8:00 p.m. ET
• Must be able to work in office 4 days a week in office (1 day remote optional)
• Strong mathematical, analytical and problem solving skills
• Strong attention to detail with emphasis on accuracy and timeliness
• Ability to determine minimum maintenance requirements for all currency pairs, CFD's, metals and commodities
• The ability to calculate the liquidation values of the products we offer
• BS/BA Degree preferably in Finance, Business Management/Administration, or an equivalent combination of education, training, and experience
• Integrity and the ability to handle sensitive information and maintain confidentiality
• Excellent listening, written, and verbal communication skills
• Effective conflict resolution and problem solving skills
• Approachable, flexible, dependable, and conscientiousness
• Strong command of computer and typing skills. Representatives will typically navigate through 4-5 software systems simultaneously
• Keen interest in the investment and financial services fields
• Demonstrates self-confidence and the ability to maintain composure in difficult situation
• Must be authorized to work in the US for any employer

Benefits

• Subject to business performance and recommendations of management, this role may be eligible to participate in an incentive compensation plan.
• This compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position, is offered.

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