Senior Statistics Architect – Voice of Customer Data Platform & Analytics (Remote – Live Chat) – $35/hr – 2024

About arenaflex – Pioneering the Future of Customer Insight

At arenaflex, we believe that every interaction, every survey, and every piece of feedback is a golden opportunity to shape extraordinary experiences. As a global leader in financial services and digital innovation, arenaflex empowers millions of consumers, businesses, and service providers to connect, transact, and thrive. Our commitment to integrity, inclusion, and relentless curiosity fuels a culture where every employee is seen, heard, and celebrated. If you are passionate about turning raw data into actionable stories and love collaborating in a fast‑paced, technology‑driven environment, you have found your next great adventure.

Position Overview

The Senior Statistics Architect will be a cornerstone of our Voice of the Customer (VoC) transformation journey. Working remotely from Costa Rica (or any eligible location), you will partner with product owners, data engineers, and agile delivery teams to design, build, and maintain robust data models that power real‑time analytics, predictive insights, and strategic decision‑making across the organization. This role blends deep technical expertise with a collaborative mindset, ensuring that the voice of our customers is heard loud and clear in every business decision.

Key Responsibilities

• Collaborate with business stakeholders to gather, refine, and translate functional requirements into scalable data architecture solutions.
• Design and implement end‑to‑end data pipelines that ingest, cleanse, and transform VoC data from multiple sources, including survey platforms, transactional systems, and third‑party APIs.
• Develop and maintain high‑performance data models on the Cornerstone Data Platform, ensuring consistency, accuracy, and compliance with governance standards.
• Leverage big‑data technologies such as Hadoop, HDFS, Hive, Spark, PySpark, and Python to enable batch and real‑time analytics for over 5 million annual surveys.
• Build reusable analytics frameworks that support metric definition, KPI tracking, and dashboard creation for cross‑functional teams.
• Automate testing and validation processes to guarantee data quality, reliability, and performance at scale.
• Partner with agile squads to deliver incremental product enhancements, ensuring rapid feedback loops and continuous improvement.
• Mentor junior engineers and share best practices in data modeling, pipeline optimization, and cloud‑native analytics.
• Drive innovation by evaluating emerging technologies, proposing proof‑of‑concepts, and championing data‑driven culture throughout arenaflex.

Essential Qualifications

• Minimum 3+ years of hands‑on experience with Hadoop ecosystem tools (Hive, HDFS) and Spark (PySpark) in a production environment.
• Proficiency in Python scripting, shell scripting, and data‑pipeline orchestration (e.g., Airflow, Luigi).
• Demonstrated ability to design, build, and maintain large‑scale data models that support analytics and reporting.
• Strong understanding of statistical concepts, data quality frameworks, and metric definition.
• Experience working in an Agile delivery environment, collaborating with product owners, scrum masters, and cross‑functional teams.
• Excellent communication skills, with the ability to translate complex technical concepts into clear business value.
• Fluency in English (both written and spoken); additional language skills are a plus.

Preferred Qualifications

• Advanced degree (M.S. or Ph.D.) in Computer Science, Statistics, Data Science, or a related field.
• Experience with cloud platforms (AWS, GCP, Azure) and containerization (Docker, Kubernetes).
• Familiarity with survey platforms and VoC tools, particularly the arenaflex Survey & Dashboard solution.
• Knowledge of data governance, security, and compliance standards (GDPR, CCPA).
• Track record of delivering end‑to‑end analytics solutions that drive measurable business outcomes.

Core Skills & Competencies

• Analytical mindset: Ability to dissect complex datasets, identify patterns, and propose actionable insights.
• Problem‑solving: Proactive in troubleshooting pipeline failures, performance bottlenecks, and data anomalies.
• Collaboration: Comfortable working with diverse teams across geography, time zones, and functional domains.
• Leadership: Willingness to mentor peers, champion best practices, and influence technical direction.
• Adaptability: Thrive in a fast‑changing environment, embracing new tools, methodologies, and business priorities.
• Customer‑centric focus: Deep appreciation for the voice of the customer and its impact on strategic decisions.

Career Growth & Learning Opportunities

arenaflex invests heavily in the professional development of its people. As a Senior Statistics Architect, you will have access to:

• Structured learning pathways covering advanced analytics, machine learning, and cloud architecture.
• Mentorship programs pairing you with senior leaders and industry experts.
• Opportunities to lead high‑visibility projects that influence global product strategy.
• Conference sponsorships, certifications, and internal hackathons to spark innovation.
• A clear promotion track from senior technical roles to principal architect and data leadership positions.

Work Environment & Culture at arenaflex

Our remote‑first philosophy empowers you to work from anywhere while staying deeply connected to the arenaflex community. We foster an inclusive environment where diversity of thought fuels creativity. Key cultural pillars include:

• Integrity: We act with honesty, transparency, and accountability in every interaction.
• Belonging: Employees are encouraged to bring their authentic selves to work, and we celebrate the unique perspectives each person brings.
• Well‑being: Comprehensive health programs, mental‑health resources, and flexible work arrangements support your holistic wellness.
• Collaboration: Cross‑functional teams work in an open, supportive atmosphere, leveraging modern communication tools to stay aligned.
• Innovation: We allocate dedicated time for experimentation, allowing you to explore new ideas that could become the next breakthrough.

Compensation, Perks & Benefits

arenaflex offers a competitive compensation package that reflects your expertise and the value you bring to the organization. While exact figures may vary, you can expect:

• Base hourly rate of $35 per hour, with performance‑based bonuses.
• Comprehensive health, dental, and vision coverage for you and eligible dependents.
• Retirement savings plans with company matching contributions.
• Generous paid parental leave, vacation, and sick days.
• Access to a global employee assistance program, including confidential counseling and mental‑health support.
• Flexible work model – choose hybrid, fully remote, or onsite arrangements based on role requirements.
• Professional development stipend, tuition reimbursement, and access to online learning platforms.
• Employee resource groups, wellness challenges, and virtual social events to keep the community vibrant.

How to Apply

If you are ready to shape the future of customer insight at a world‑class organization, we want to hear from you. Click the link below to submit your application, attach your resume, and share a brief cover letter highlighting how your experience aligns with the responsibilities and qualifications outlined above.

Apply Now – Join arenaflex Today!

Closing Statement

At arenaflex, your expertise will directly influence how millions of customers experience our services every day. Join a team that values curiosity, collaboration, and continuous improvement. Together, we will turn data into stories, insights into actions, and opportunities into lasting success. Take the next step in your career and become part of a purpose‑driven organization that puts people first.