Senior Data Architect - Voice of Customer Platform (Remote) $35/Hour 2024 at arenaflex

About arenaflex: Where Innovation Meets Excellence

arenaflex stands at the forefront of financial services and customer experience innovation, with a legacy built on delivering exceptional value to millions of customers worldwide. As we continue to expand our global footprint, we're seeking talented professionals who share our commitment to excellence and innovation. Our organization is built on a foundation of integrity, respect, and inclusivity, where every team member has the opportunity to contribute to our collective success and share in the rewards of our achievements.

With over 5 million customer surveys received annually across our consumer, business, and provider segments, arenaflex's Customer Listening Team is at the heart of our commitment to understanding and enhancing the customer journey. This role represents a unique opportunity to join arenaflex at an exciting time of transformation and innovation as we build next-generation systems that will shape the future of customer experience analytics.

The Opportunity: Senior Data Architect, Voice of Customer Platform

We're seeking a highly skilled Senior Data Architect to lead the transformation and innovation of our end-to-end Voice of Customer (VOC) methodology. This is a remote position offering a competitive hourly rate of $35 with the flexibility to work from anywhere while making a significant impact on arenaflex's data infrastructure and customer analytics capabilities.

In this role, you'll be instrumental in designing and implementing robust data architectures that support our comprehensive VOC system, which encompasses 40+ studies translated in over 10 languages and deployed across more than 20 countries. You'll work closely with cross-functional teams including product owners, subject matter experts, and technology stakeholders to deliver innovative solutions that arenaflex's global customer experience initiatives.

Key Responsibilities

• Strategic System Development: Collaborate with utility teams to define, frame, and capture business requirements for the VOC platform, ensuring alignment with arenaflex's overall data strategy and business objectives.
• Data Architecture Innovation: Design and build robust data model architectures to support optimal data processing and standardized metric definitions across arenaflex's global VOC program.
• Big Data Solutions: Develop and implement big data and batch/real-time analytical solutions using cutting-edge technologies including Hadoop, HDFS, MapReduce, Hive, Spark, and Python to deliver innovative insights for arenaflex's customer experience initiatives.
• Quality Assurance: Ensure data quality and accuracy through comprehensive testing at various levels and across diverse use cases, supporting arenaflex's commitment to reliable analytics.
• Process Optimization: Proactively identify and automate manual tasks to improve quality and efficiency in data processing workflows, enhancing arenaflex's operational excellence.
• Technical Leadership: Provide guidance to enhance capabilities and drive efficiency in computing programs utilizing arenaflex's big data ecosystem.
• Stakeholder Collaboration: Work closely with partners from GSN and AET to prioritize, define, develop, and test data for various use cases as part of the VOC end-to-end process, ensuring alignment with arenaflex's global standards.

Qualifications & Experience

Essential Requirements

• Bachelor's degree in Computer Science, Information Systems, Data Science, or related field (or equivalent practical experience)
• Minimum of 3+ years of hands-on development experience with Hive/Hadoop, PySpark, Python, and shell scripting languages
• Proven experience in data-driven projects involving development release management and troubleshooting
• Demonstrated ability to collaborate effectively with relationship managers and product owners to understand functional requirements and translate them into technical deliverables
• Familiarity with Agile methodologies of delivery, where small increments of a product are introduced at regular intervals to business groups
• Experience working with survey platforms and customer feedback systems
• Strong problem-solving skills with the ability to design innovative solutions to complex data challenges
• Excellent communication skills with the ability to articulate technical concepts to both technical and non-technical stakeholders

Preferred Qualifications

• Experience with Qualtrics or similar survey platforms
• Familiarity with Cornerstone or similar large data platforms
• Experience in the financial services industry
• Certifications in big data technologies (AWS, Azure, or Google Cloud data certifications)
• Experience with international data deployments across multiple regions and languages
• Background in customer experience analytics or Voice of Customer systems

Skills & Competencies for Success

As a Senior Data Architect at arenaflex, you'll leverage a diverse skill set to drive our VOC platform transformation. The ideal candidate demonstrates expertise in:

• Technical Expertise: Advanced proficiency in big data technologies including Hadoop ecosystem, Spark, and Python for data processing and analysis
• Architectural Thinking: Ability to design scalable, robust data architectures that align with business objectives and technical requirements
• Problem Solving: Innovative approach to identifying and resolving complex data challenges through creative solutions
• Collaboration: Strong interpersonal skills to work effectively with diverse teams across arenaflex's global organization
• Adaptability: Flexibility to work in a dynamic environment with evolving requirements and technologies
• Attention to Detail: Meticulous approach to ensuring data quality, accuracy, and reliability in all deliverables
• Business Acumen: Understanding of how data architecture decisions impact business outcomes and customer experience

Work Environment & Culture at arenaflex

At arenaflex, we foster an inclusive work environment where every individual is seen, heard, and valued for their unique contributions. Our remote-first approach allows team members to achieve professional excellence while maintaining personal well-being and work-life balance. We're committed to creating a culture of continuous learning, innovation, and mutual respect where diverse perspectives drive better outcomes for our customers and our organization.

As part of arenaflex's global team, you'll have access to collaborative platforms, virtual team-building activities, and opportunities to connect with colleagues across different regions and specialties. Our leadership team values transparency, open communication, and recognizes achievements at all levels of the organization.

Compensation, Benefits & Perks

arenaflex is committed to providing a comprehensive compensation package that recognizes your skills and contributions while supporting your overall well-being:

• Competitive Compensation: Hourly rate of $35 with opportunities for performance-based incentives
• Financial Well-being: Support for financial health planning and retirement savings programs
• Flexible Work Arrangements: Remote-first work model with options for hybrid or onsite arrangements depending on role and business needs
• Health & Wellness: Comprehensive benefits package including medical, dental, and vision coverage
• Parental Leave: Generous paid parental leave policies (depending on location)
• Mental Health Support: Free and confidential counseling through our Healthy Minds program
• Professional Development: Extensive career development opportunities, continuous learning programs, and educational assistance
• Recognition Programs: Regular recognition of contributions and achievements through various incentive programs

Growth Opportunities at arenaflex

Your career growth is a priority at arenaflex. This role offers numerous opportunities for professional development including:

• Exposure to cutting-edge big data technologies and platforms
• Opportunities to lead strategic projects with global impact
• Mentorship from senior technical leaders and industry experts
• Access to arenaflex's comprehensive learning and development resources
• Potential for advancement into senior technical or leadership positions
• Opportunities to develop specialized skills in customer experience analytics

Join arenaflex's Innovative Team

This represents more than just a job opportunity – it's a chance to be part of arenaflex's transformation journey and contribute to building systems that will shape how we understand and serve customers worldwide. As a Senior Data Architect, you'll play a pivotal role in implementing our next-generation Voice of Customer platform that will process millions of customer feedback points and drive actionable insights across our global organization.

arenaflex values diversity, equity, and inclusion in our workforce and encourages candidates from all backgrounds to apply. We're looking for individuals who share our commitment to excellence, innovation, and customer-centricity.

If you're ready to make a significant impact with your technical expertise while growing your career in an environment that values your contributions, we encourage you to apply for this exciting opportunity with arenaflex today.