Customer Service Representative – CMN Reimbursement & Claims Specialist – Healthcare Equipment & Respiratory Services at arenaflex

About arenaflex – A Legacy of Care and Innovation

arenaflex is a family‑owned and operated leader in the durable medical equipment (DME) and respiratory services industry. With more than seven decades of experience, we have built a reputation for delivering high‑quality home medical equipment, compassionate patient support, and industry‑leading service excellence. Our commitment to innovation and community has earned us multiple prestigious recognitions, including twelve NorthCoast 99 Awards as a Top Workplace (2023) and two National HME Excellence Awards for Best Home Medical Equipment Company in the United States. In 2021, we were honored as the HME Provider of the Year, a testament to our relentless focus on patient outcomes and employee satisfaction.

Why Join arenaflex?

At arenaflex, you become part of a purpose‑driven organization where every role directly contributes to improving the quality of life for patients across the nation. We invest heavily in our people, offering a supportive environment that encourages continuous learning, career advancement, and personal growth. Whether you are just starting your professional journey or looking to deepen your expertise in healthcare operations, arenaflex provides the tools, mentorship, and resources you need to thrive.

Position Overview – Customer Service Representative (CMN)

As a member of the CMN (Claims Management Network) team, you will play a pivotal role in ensuring that reimbursement information is accurate, timely, and compliant with industry standards. Reporting directly to the Director of Revenue Qualifications, you will collaborate with cross‑functional teams to review prescriptions, manage renewal processes, and resolve revenue‑related issues for our branches. This full‑time, benefits‑eligible position offers a competitive starting wage of $16.50 per hour and a comprehensive benefits package designed to support your health, financial security, and work‑life balance.

Key Responsibilities & Duties

• Review initial prescriptions for qualifying elements to ensure prompt release of claims.
• Execute daily follow‑up processes on all CMNs assigned within the Work‑In‑Progress (WIP) states and RC worklist.
• Assess renewal CMNs within the CMN review worklist, verifying completeness and compliance.
• Manage the CMN renewal workflow, obtaining all necessary documentation from providers, patients, and internal stakeholders.
• Oversee outstanding held revenue related to CMNs for assigned branches, proactively identifying and resolving discrepancies.
• Handle inbound and outbound phone communications related to CMNs, delivering clear, courteous, and solution‑focused support.
• Collaborate with the Revenue Qualifications team to refine processes, improve turnaround times, and enhance overall claim accuracy.
• Participate in continuous improvement initiatives, suggesting system enhancements and best‑practice adaptations.
• Perform other duties as assigned, contributing to the broader goals of the Revenue Operations department.

Essential Qualifications

• High school diploma or GED equivalent from an accredited institution.
• Demonstrated ability to multitask effectively in a fast‑paced, deadline‑driven environment.
• Strong attention to detail combined with a collaborative, team‑oriented mindset.
• Excellent verbal and written communication skills, with the ability to convey complex information clearly.
• Proficiency with multiple computer applications simultaneously; comfortable navigating electronic health record (EHR) systems, claim management platforms, and Microsoft Office Suite.
• Basic knowledge of the DME/HME industry is preferred, though comprehensive training will be provided.

Preferred Qualifications & Additional Skills

• Previous experience in medical billing, claims processing, or a related healthcare support role.
• Familiarity with Medicare, Medicaid, and private insurance reimbursement guidelines.
• Certification in medical coding (e.g., CPC, COC) or a willingness to pursue certification.
• Strong analytical abilities, with a track record of identifying root causes and implementing corrective actions.
• Customer‑service orientation, demonstrated by a history of delivering high‑quality support and maintaining high satisfaction scores.
• Ability to adapt to evolving regulatory requirements and internal policy updates.

Core Competencies for Success

• Organizational Excellence: Prioritize tasks, manage time efficiently, and meet service level agreements.
• Problem‑Solving Acumen: Diagnose issues quickly, propose actionable solutions, and follow through to resolution.
• Collaboration & Influence: Work seamlessly with clinical, finance, and operations teams to achieve shared objectives.
• Technology Savvy: Leverage digital tools to streamline workflows and improve data accuracy.
• Compliance Awareness: Maintain strict adherence to HIPAA, CMS, and other regulatory standards.

Compensation, Perks & Benefits

arenaflex believes that a rewarding career is built on more than just a paycheck. Our total rewards philosophy includes competitive compensation, robust health coverage, and a suite of additional perks designed to support your overall well‑being.

• Competitive Pay: Starting at $16.50 per hour, with regular performance‑based reviews.
• Medical, Dental & Vision Insurance: Comprehensive coverage for you and your eligible dependents.
• Health Savings Account (HSA): Company contributions to help you manage out‑of‑pocket expenses.
• Pet Insurance: Protect your furry family members with optional coverage.
• Life & AD&D Insurance: Company‑provided policies to give you peace of mind.
• Short‑Term & Long‑Term Disability: Income protection in case of unforeseen circumstances.
• Tuition Reimbursement Program: Financial assistance for continued education and professional certifications.
• Employee Assistance Program (EAP): Confidential counseling and support services.
• Employee Referral Bonus: Rewards for helping us attract top talent.
• 401(k) with Matching & Roth IRA Options: Build your retirement savings with company matching contributions.
• Company Discounts: Access to exclusive savings on a variety of products and services.
• PayActive/On‑Demand Pay: Flexibility to access earned wages before payday.
• Paid Time Off: Generous vacation, sick days, “You Days,” and holidays to recharge.

Career Development & Learning Opportunities

arenaflex is committed to your professional growth. As a Customer Service Representative on the CMN team, you will have access to:

• Structured onboarding and mentorship programs that accelerate your learning curve.
• Ongoing training workshops covering industry regulations, advanced claim processing techniques, and customer‑service excellence.
• Opportunities to pursue certifications such as Certified Professional Coder (CPC) or Certified Coding Specialist (CCS) with full reimbursement.
• Clear career pathways leading to senior analyst, team lead, or management roles within Revenue Operations.
• Cross‑departmental projects that broaden your skill set and increase visibility across the organization.

Our Culture & Work Environment

At arenaflex, we foster a culture that blends professionalism with genuine care for one another. Our core values include integrity, teamwork, innovation, and respect. Employees enjoy:

• A collaborative atmosphere where ideas are welcomed and contributions are recognized.
• Regular team‑building events, both virtual and in‑person, that strengthen relationships.
• Open‑door communication with leadership, ensuring transparency and shared purpose.
• Flexible scheduling options to accommodate personal commitments and promote work‑life harmony.
• A safe, inclusive workplace that celebrates diversity and promotes equal opportunity.

How to Apply

If you are ready to make a meaningful impact in the healthcare industry while advancing your career with a respected, award‑winning organization, we encourage you to submit your application today. Click the link below to begin the process, and be sure to attach a current resume and a brief cover letter highlighting your relevant experience.

Apply for the Customer Service Representative – CMN Position at arenaflex

Join arenaflex – Make a Difference Every Day

Our patients rely on arenaflex to deliver essential medical equipment that enables them to live independently and safely at home. By joining our CMN team, you become a critical part of that mission, ensuring that every claim is processed accurately, efficiently, and with compassion. We look forward to welcoming a dedicated, detail‑oriented professional who shares our commitment to excellence. Apply now and start a rewarding career with arenaflex!