Remote Customer Service Representative – Utility Services Support (Tulsa, OK Area)

About the Opportunity

Join arenaflex as a Remote Customer Service Representative supporting one of the nation’s largest and most respected electric utility providers, proudly serving more than five million customers across 11 states for over a century. arenaflex is partnering with this award-winning Fortune 200 company to bring on dedicated, compassionate, and skilled professionals to serve as the frontline voice for customers throughout Oklahoma and beyond. This is a fully remote, work-from-home position open to candidates located within 60 miles of Tulsa, Oklahoma, where you’ll be equipped with all the tools and technology needed to succeed from the comfort of your home office.

Utility customer service is more than answering calls — it’s about being a steady, helpful presence during life’s everyday moments and, sometimes, during unexpected emergencies such as power outages. arenaflex and our client understand the importance of every interaction, and that’s why we are committed to building a team of professionals who genuinely care about delivering exceptional service. If you’re looking for a long-term career in customer service with room to grow, this opportunity is designed for you.

Why This Role Stands Out

This isn’t your typical call center job. Here’s what makes this Customer Service Representative position at arenaflex truly special:

• Work from the comfort of your home — All necessary equipment is provided, so you can focus on what you do best: helping customers.
• Team-oriented culture — Collaborate with supportive colleagues in a casual, jeans-friendly work environment that values connection and camaraderie.
• Recognized and rewarded — Hard work doesn’t go unnoticed. Enjoy contests, raffles, team parties, and ongoing recognition for your contributions.
• Inbound-only calls — No cold calling, no outbound sales. You’ll be the friendly, knowledgeable voice customers reach out to when they need help with their service, billing questions, or outage reports.
• Overtime opportunities — Especially during severe weather and outage events, additional hours are available for those who want to boost their income.
• Career growth potential — Demonstrated performance may open doors to future direct-hire opportunities with our client, a Fortune 200 company with a strong history of internal promotion.

One of our current associates put it best: “I have been working full-time here for more than five years. It’s an amazing job with amazing people, an incredible culture, and a workforce that truly cares about its employees.”

Key Responsibilities

As a Remote Customer Service Representative at arenaflex, your primary mission is to deliver high-quality, empathetic, and efficient service to utility customers across the region. Your day-to-day duties will include:

• Handling a steady flow of inbound calls from residential and business customers with inquiries about their electric service, billing, account management, and power outage reports.
• Listening actively to customer concerns, analyzing issues quickly, and identifying the best path to resolution in a single interaction whenever possible.
• Documenting customer interactions accurately and thoroughly in internal systems to ensure seamless follow-up and continuity of service.
• Educating customers on available programs, payment options, energy-saving tips, and other resources that can help them better manage their accounts.
• Escalating complex or sensitive issues to the appropriate internal teams while keeping the customer informed and confident in the process.
• Participating in ongoing training and coaching sessions to stay current on company policies, systems updates, and best practices in customer service.
• Meeting performance goals related to call handling, customer satisfaction, and quality assurance while maintaining a positive and professional demeanor.
• Supporting the team during peak demand periods, including storm events and emergencies, with occasional mandatory overtime as needed.

Essential Qualifications

To thrive in this role, candidates should bring the following:

• Customer service experience: A minimum of two years of experience working in a complex customer service environment — such as a call center, utility provider, healthcare support, financial services, or similar setting.
• Stable work history: A consistent track record of reliable employment that demonstrates commitment and dependability.
• Education: High school diploma or GED equivalent is required.
• Authorization to work: Must be legally authorized to work in the United States.
• Location: Must reside within 60 miles of Tulsa, Oklahoma, and have a reliable, quiet home workspace with high-speed internet.
• Technical comfort: Ability to navigate multiple computer systems, learn new software quickly, and type efficiently while speaking with customers.
• Communication skills: Strong verbal and written communication skills, with the ability to explain information clearly, patiently, and professionally.
• Problem-solving mindset: Ability to think on your feet, analyze situations, and deliver practical solutions in a fast-paced environment.

Preferred Qualifications

While not required, the following qualifications will help you stand out:

• Prior experience in the utility, energy, telecommunications, or insurance industries.
• Familiarity with CRM platforms, billing systems, or call center software such as Genesys, Salesforce, or similar tools.
• Bilingual or multilingual abilities, particularly Spanish, to better serve a diverse customer base.
• Experience working in a remote or hybrid customer service capacity.
• Demonstrated success in meeting or exceeding key performance indicators (KPIs) in a customer-facing role.

Skills and Competencies for Success

Success in this role requires a blend of technical ability and emotional intelligence. At arenaflex, we look for representatives who embody the following competencies:

• Empathy and active listening: The ability to understand a customer’s situation, validate their concerns, and respond with genuine care.
• Resilience: Comfort handling high call volumes, occasional difficult conversations, and the emotional demands that come with outage and emergency calls.
• Adaptability: Willingness to adjust to evolving policies, systems, and customer needs in a dynamic utility environment.
• Time management: Strong organizational skills with the ability to balance call handling, documentation, and follow-up tasks efficiently.
• Team collaboration: A natural inclination to support teammates, share knowledge, and contribute to a positive team culture.
• Attention to detail: Accuracy in data entry, account updates, and compliance with regulatory requirements is essential.

Career Growth and Development

At arenaflex, we believe that investing in our people is the smartest investment we can make. From day one, you’ll receive comprehensive paid training designed to set you up for success, followed by ongoing coaching, mentorship, and professional development opportunities. Our client — a Fortune 200 company with more than 100 years of history — has a strong track record of promoting from within, and high-performing associates may be considered for direct-hire positions in the future.

As you grow in this role, you may have the opportunity to advance into senior customer service roles, team lead positions, quality assurance, training facilitation, or specialized areas such as billing, claims, or customer retention. We’re committed to helping you build a career, not just a job.

Work Environment and Company Culture

arenaflex fosters a supportive, inclusive, and engaging remote work culture where every team member is valued. When you join us, you’re not just a number — you’re part of a community that celebrates wins, supports one another through challenges, and prioritizes work-life balance. Our team enjoys a casual dress code, a collaborative spirit, and regular opportunities to connect through virtual team-building events, contests, and recognition programs.

We are proud to be an Equal Opportunity Employer and value diversity in all its forms. We welcome applications from individuals of every race, color, religion, gender identity, sexual orientation, age, disability status, and veteran status. At arenaflex, we believe that diverse perspectives make our team stronger and our service better.

Compensation and Benefits

We offer a competitive compensation package designed to attract and retain top talent:

• Starting pay: $16.25 per hour, with opportunities for performance-based increases and overtime.
• Health insurance: Comprehensive medical coverage to keep you and your family healthy.
• Life insurance: Financial protection for your loved ones.
• Dental reimbursement: Support for your oral health needs.
• Paid training: Get paid while you learn the skills you need to succeed.
• Remote work setup: All necessary equipment provided at no cost to you.
• Long-term career stability: Join a company with a 25+ year track record of connecting passionate professionals with meaningful career opportunities.

Pre-Employment Requirements

Please note that all candidates who receive a job offer will be required to complete a criminal background check and drug screen as part of the onboarding process. This is a standard procedure to ensure the safety and integrity of our workplace and the customers we serve.

How to Apply

If you’re a customer-focused professional ready to take the next step in your career with a company that truly values its employees, we want to hear from you. This is your chance to join a stable, rewarding, and growth-oriented team at arenaflex — all from the comfort of your home office. Don’t miss this opportunity to build a meaningful long-term career in utility customer service. Apply today and let arenaflex help you put your passion to work!