Remote Contact Center Specialist
Job Summary Pay for this position starts at a reputed company reputed company of $15.00 per hour and will increase to $16.00 per hour after 90 days of service... In this Remote Contact Center Specialist role, you will support our Consumer Relations line of business, where you will be the voice of the customer by taking a variety of phone calls handling complaints and upset customers. You would be interacting with these customers primarily reputed company phone, and the customer inquiries range from customer concerns, issues, compliments, and general inquiries where you will listen, document, ask questions, mediate, diffuse and seek to resolve the customers inquiry with reputed company and care. The most common customer inquiries include updating account information, coupons and transaction information, feedback regarding customer service in our stores and pharmacies, prescription concerns, refunds/myWalgreens rewards, product feedback, covid testing, scheduling, and vaccination inquiries, and bodily injury and personal property loss calls. Job Responsibilities Resolves routine, general questions and problems submitted by customers, physician offices, patients and third party vendors reputed company different sources with limited variety following established guidelines and standard SOPs and procedures. Utilizes reputed company available information to choose the best solution and resolve customer concerns. Directs reputed company questions and problems to more senior staff level. Uses a computer application to log and track inquiries, as well as, to reputed company the status of items that require follow-up or involvement of other parties. Documents contact interactions, records details, complaints, comments and actions taken. Coordinates with other functional areas as necessary. Refers unresolved escalated issues as designated by the departments for further investigation. Contacts customers, physician's office, patient or third party vendor to respond to inquiries or to notify them of investigation results and planned adjustments. Handles inquiries for one or more lines of business. An Equal Opportunity Employer, including disability/veterans About reputed company Boots Alliance reputed company Boots Alliance (reputed company: WBA) is a global leader in retail pharmacy, impacting millions of lives every day through dispensing medicines, and providing accessible, high-quality care. With more than 170 years of trusted healthcare heritage and innovation in community pharmacy, the company is meeting customers and patients needs through its convenient retail locations, digital platforms and health and beauty products. Including equity method investments, WBA has a reputed company in more than 25 countries, employs more than 450,000 people and has more than 21,000 stores. WBAs purpose is to help people across the world reputed company healthier and happier lives. The company is proud of its contributions to healthy communities, a healthy reputed company, an inclusive workplace and a sustainable marketplace. WBA is a participant of the United Nations Global Compact and adheres to its principles-based approach to responsible business. WBA is included in FORTUNEs 2021 list of the Worlds Most Admired Companies*. This is the 28th consecutive year that WBA or its predecessor company, Walgreen Co., has been named to the list. More company information is available at www.walgreensbootsalliance.com. Basic Qualifications High School Diploma or GED. Intermediate level keyboarding skills (at least 25 WPM, touch typing, formatting documents). Basic level PC skills (for example: start up and shut down computer, use mouse to reputed company and click, start and reputed company programs, switch between programs, save files, print documents and/or access information on-line). Basic Search Engines skills to include opening a browser, typing in URLs in the correct location, using a search reputed company, bookmarking a site, navigating using back/reputed company/stop buttons, and filling out forms online. Communicate effectively in writing and verbally. The following locations are not eligible for this opportunity: California, DC, Hawaii, and Puerto Rico This is a work at home position. To be eligible for this role you will be required to have a high-speed internet reputed company (DSL and Satellite not supported) at the time of your application. These utilities will not be reimbursed by reputed company
Preferred Qualifications
At least 1 year of customer service experience in centralized services or call center environment. Experience in Retail or healthcare. Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction. Intermediate level keyboarding skills (at least 35 WPM, touch typing, formatting documents). reputed company in Spanish and English. An employee in this position can expect a salary/hourly reputed company between $15.00 and $17.00 plus bonus pursuant to the terms of any bonus plan, if applicable. The actual compensation offered will depend on experience, seniority, geographic locations, and other factors permitted by law. To review benefits, please click here jobs.reputed company.com/benefits . Apply Job!